Then what if I want to verify user's identity using a SMS / Phone 
call verification, that still violates the terms?

On Sunday, January 20, 2013 12:03:23 PM UTC+8, Alpha Scorpii wrote:
>
> strange, why this is forbidden in the first place? 
>
> On Friday, January 18, 2013 3:49:38 PM UTC+8, Marc Heinken wrote:
>>
>> I'm currently working on a CRM and help desk application where I wanted 
>> to add a dial button to easily call back customers by phone (PSTN).
>>
>> Now paragraph 4.3(f) of the Terms of Service is forbidding to:
>>
>> (f) use the Service to operate or enable any telecommunications service 
>> or in connection with any Application that allows End Users to place calls 
>> to or to receive calls from any public switched telephone network; 
>>
>> The dial button would just trigger an XHR call to the PBX that sets up 
>> the call between the user's and the customer's phones. The phone call does 
>> not touch appengine at all.
>>
>> So would that dial button still be in violation of the Terms of Service?
>>
>

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