With a Premier account all our apps instances benefit from the reduced pricing ($0.05/hour) as if they were reserved ones. That was a good surprise for us (as we did not see it mentioned anywhere) and we actually made savings switching to Premier while no longer having to perform this annoying optimization with reserved instances. Premier also allowed us to pay our bills later (monthly invoice), which is great when you encounter growth and need more time for the money to come in (delays with Ad providers payments etc.).
About the support, you can issue tickets with a priority. Depending on the priority we set, we use to have an answer within 10 minutes to 24 hours. Then the quality of the support we received so far highly depended on who would deal with our tickets (we always have had our tickets resolved but sometimes the support guy is more efficient and gives more insights). -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
