Thanks for the insight!

I am very surprised to hear about the discounted instance pricing; that is 
a HUGE benefit that I would think Google would want to advertise; perhaps 
they have not decided if it will be a permanent feature of Premier?

On Monday, February 4, 2013 4:03:44 AM UTC-5, Alexis wrote:
>
> With a Premier account all our apps instances benefit from the reduced 
> pricing ($0.05/hour) as if they were reserved ones. That was a good 
> surprise for us (as we did not see it mentioned anywhere) and we actually 
> made savings switching to Premier while no longer having to perform this 
> annoying optimization with reserved instances.
> Premier also allowed us to pay our bills later (monthly invoice), which is 
> great when you encounter growth and need more time for the money to come in 
> (delays with Ad providers payments etc.).
>
> About the support, you can issue tickets with a priority. Depending on the 
> priority we set, we use to have an answer within 10 minutes to 24 hours. 
> Then the quality of the support we received so far highly depended on who 
> would deal with our tickets (we always have had our tickets resolved but 
> sometimes the support guy is more efficient and gives more insights).
>

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