Hi Kaan, I'll follow up and see what happened with this case. I totally agree that you should receive some communication about the progress before the refund appears on your invoice.
-Luke On Friday, January 2, 2015 at 9:10:21 PM UTC-8, Kaan Soral wrote: > > *One last update* > > I see that the SLA refunds have actually been issued, yet there was no > indication of it before the invoice that I just received now > If there was any email or indication of it, I probably wouldn't spend all > this time infuriated > > It would have been great if I could get those replies from support, for > some reason they stopped replying after one point, might be an internal > support bug, I think those emails should be tracked and at-least > auto-replied / queued > > The aftermath of the issue was bad for me, but not as bad as my worst case > predictions, so all in all, currently my stance is positive > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/d/optout.
