Hi,
Exactly the same problem here. Some update? I'm really stuck at this
point...
On Wednesday, January 21, 2015 at 6:29:14 AM UTC-2, Alexander Trakhimenok
wrote:
>
> I know it's little chances to get support here but I am bit desperate as
> our account has been disabled and we are losing money due to disruption to
> service.
>
> When our credit card expired and we got new one I've updated CC details on
> billing page for Google AppEngine but did not at Google Cloud Billing.
> Unfortunately email associated with Google Cloud has not been monitored :(.
>
> As a result our Google Cloud Billing account has been disabled and GAE
> service stopped to work (*all our websites are down*).
>
> I've updated credit card details and successfully reopened billing account
> on Google Cloud but the GAE service still is "over quota".
>
> The "Billing status" page says that "The current payment method is not
> valid. Update it under Billing > Billing Settings." But it *IS* valid
> both on Google AppEngine and Google Cloud.
> I even manually paid $10 on Google Cloud to check the credit card details
> are fine.
>
> See screenshots:
> GAE => Billing settings:
> https://www.dropbox.com/s/yfk0ujh5bkgn90i/Screenshot%202015-01-21%2011.01.53.png?dl=0
> GAE => Billing status:
> https://www.dropbox.com/s/gzyjj6aiwtwts1d/Screenshot%202015-01-21%2010.59.39.png?dl=0
>
> Please note the "Billing status" is shown as "free" and the "Enable
> billing" is disabled. I added personal credit card as a "backup" option but
> that did not help.
>
> GAE app: *myclassesapp*
> Google Cloud Billing account for myclassesapp: 00E24E-43AF44-4A9EDD
> Google Cloud Billing account ID: 0624-9112-4607-9990
>
> I've send a request to billing support but it seems to me like a bug on
> GAE admin so probably someone from tech support can assist quicker.
>
> We would really appreciated any support on resolving this issue as soon as
> possible.
>
> Alex
>
>
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