[google-appengine] Re: Urgent SOS: Need to re-enable GAE service after reopening billing account

[Luke Stone (Google Cloud Support)]

We see the issue in billing status for certain AppEngine accounts, we have 
a root cause and we're working on automatic fixes.  We apologize if your 
app is down because of this issue.  In the meantime please try the 
workaround of going to your AppEngine Settings page in Google Developer 
Console.  


If you go to http://appengine.google.com/ and find your app, you should see 
a link "Try the new Dashboard".  Click that and then, under Compute, click 
App Engine.  That ought to fix it, and please respond if it doesn't work. 


I see that you have already sent a request to billing support - thanks for 
that - and for anyone else who needs to contact us about this issue, here's 
the link:

https://support.google.com/cloud/contact/cloud_platform_billing


This is on the issue tracker here, you can follow along and we will post 
the root cause here

https://code.google.com/p/googleappengine/issues/detail?id=11615

-Luke 



On Thursday, January 22, 2015 at 7:03:28 AM UTC+11, Ivan Lucas Vargas wrote:
>
> Hi,
>
>       Exactly the same problem here. Some update? I'm really stuck at this 
> point...
>
>
>
> On Wednesday, January 21, 2015 at 6:29:14 AM UTC-2, Alexander Trakhimenok 
> wrote:
>>
>> I know it's little chances to get support here but I am bit desperate as 
>> our account has been disabled and we are losing money due to disruption to 
>> service.
>>
>> When our credit card expired and we got new one I've updated CC details 
>> on billing page for Google AppEngine but did not at Google Cloud Billing. 
>> Unfortunately email associated with Google Cloud has not been monitored :(.
>>
>> As a result our Google Cloud Billing account has been disabled and GAE 
>> service stopped to work (*all our websites are down*).
>>
>> I've updated credit card details and successfully reopened billing 
>> account on Google Cloud but the GAE service still is "over quota".
>>
>> The "Billing status" page says that "The current payment method is not 
>> valid. Update it under Billing > Billing Settings." But it *IS* valid 
>> both on Google AppEngine and Google Cloud.
>> I even manually paid $10 on Google Cloud to check the credit card details 
>> are fine.
>>
>> See screenshots:
>> GAE => Billing settings: 
>> https://www.dropbox.com/s/yfk0ujh5bkgn90i/Screenshot%202015-01-21%2011.01.53.png?dl=0
>> GAE => Billing status: 
>> https://www.dropbox.com/s/gzyjj6aiwtwts1d/Screenshot%202015-01-21%2010.59.39.png?dl=0
>>
>> Please note the "Billing status" is shown as "free" and the "Enable 
>> billing" is disabled. I added personal credit card as a "backup" option but 
>> that did not help.
>>
>> GAE app: *myclassesapp*
>> Google Cloud Billing account for myclassesapp: 00E24E-43AF44-4A9EDD
>> Google Cloud Billing account ID: 0624-9112-4607-9990
>>
>> I've send a request to billing support but it seems to me like a bug on 
>> GAE admin so probably someone from tech support can assist quicker.
>>
>> We would really appreciated any support on resolving this issue as soon 
>> as possible.
>>
>> Alex
>>
>>

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