What is the URL of the support channel you are referring to or can you send instructions on how to access it? Much appreciated.
On Tue, Sep 22, 2020, 10:52 AM 'artemisg' via Google App Engine < google-appengine@googlegroups.com> wrote: > Hello, > > Could you please clarify which form URL is referenced on this thread? Do > you mean the Public Issue Tracker [1]? > > Nevertheless, the escalation process of an app verification is an internal > process, hence I would recommend you to open a ticket on the Support > channels so they can assist you more efficiently regarding this issue. > > Kind regards, > > Artemis Georgakopoulou > Google Cloud Platform Support, Barcelona > ___ > [1]:https://cloud.google.com/support/docs/issue-trackers > > On Tuesday, September 22, 2020 at 3:13:00 AM UTC+2 edav...@gmail.com > wrote: > >> Hi Artemis, >> >> I received an auto response that the email address referenced is not >> checked. Do you have the URL of the form referenced in this thread or an >> alternative that is checked? >> >> Yes, I have checked spam. Much appreciated. >> >> On Mon, Sep 21, 2020, 9:19 AM 'artemisg' via Google App Engine < >> google-a...@googlegroups.com> wrote: >> >>> Hello, >>> >>> If your application verification process is stuck, probably the Trust & >>> Safety-API Team is expecting some further information from you. >>> >>> The Trust & Safety-API Team, who handles this process, follows up via >>> emails from “api-oauth-dev...@google.com” that are being sent directly >>> to the project owner. Kindly check with the project owner if they have >>> received any email requiring information from T&S-API Team >>> >>> If the email has not been received, please make sure that there aren’t >>> any Gmail filters blocking emails from the T&S-API Team. Additionally, you >>> may check in Junk E-Mail or Spam folders as well. Subsequently, please >>> identify the email and respond to it. >>> >>> If you have received and already replied to that specific email, please >>> note that the response from the team may take up to 5-7 business days. [1] >>> >>> If in any case you have not received a response from the T&S-API Team >>> after 7 business days, please create a ticket case via Google Cloud >>> Platform Support channels [2] and they will contact the relevant team to >>> escalate the case. >>> >>> Sincerely, >>> >>> Artemis >>> >>> Google Cloud Platform Support, Barcelona >>> >>> _______ >>> >>> [1]:https://support.google.com/cloud/answer/9110914#how-long >>> >>> [2]:https://cloud.google.com/support-hub >>> >>> >>> On Friday, September 18, 2020 at 9:57:19 PM UTC+2 edav...@gmail.com >>> wrote: >>> >>>> What is the URL to do that, please? Much appreciated. >>>> >>>> On Fri, Sep 18, 2020, 2:50 PM 'Alexis (Google Cloud Platform Support)' >>>> via Google App Engine <google-a...@googlegroups.com> wrote: >>>> >>>>> Hello, >>>>> >>>>> I will try to assist the best I can. >>>>> >>>>> There is an internal escalation process for this request. However, it >>>>> requires a project ID, to which I strongly suggest you do NOT post this in >>>>> this public forum. As George mentioned above, you may create a private >>>>> request using the Public Issue Tracker link. The private request will not >>>>> show your post publicly, but only with Google. >>>>> >>>>> Hope this helps. >>>>> >>>>> Sincerely, >>>>> >>>>> Alexis >>>>> Google Cloud Platform Support >>>>> >>>>> On Wednesday, September 16, 2020 at 10:02:14 AM UTC-4 >>>>> edav...@gmail.com wrote: >>>>> >>>>>> I have this same issue. Can you provide the correct link to create a >>>>>> support ticket for this particular issue? >>>>>> >>>>>> On Wednesday, October 16, 2019 at 11:19:50 AM UTC-4 George (Cloud >>>>>> Platform Support) wrote: >>>>>> >>>>>>> Has your app verification progressed meanwhile? You should keep in >>>>>>> contact with the consent screen verification team, who is expected to >>>>>>> verify and eventually approve your consent screen. You might be well >>>>>>> entitled to support, so opening a support ticket in place of Groups >>>>>>> postings should allow for direct and personalized help in this matter. >>>>>>> You >>>>>>> may also consider opening an issue in the Public Issue Tracker >>>>>>> <https://issuetracker.google.com/>, if you need guidance in >>>>>>> checking with the verification team. >>>>>>> >>>>>> -- >>>>> You received this message because you are subscribed to a topic in the >>>>> Google Groups "Google App Engine" group. >>>>> To unsubscribe from this topic, visit >>>>> https://groups.google.com/d/topic/google-appengine/md3Fn_CvDYw/unsubscribe >>>>> . >>>>> To unsubscribe from this group and all its topics, send an email to >>>>> google-appengi...@googlegroups.com. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/d/msgid/google-appengine/e3c43641-3e05-457e-81ae-1ea646ff9a4en%40googlegroups.com >>>>> <https://groups.google.com/d/msgid/google-appengine/e3c43641-3e05-457e-81ae-1ea646ff9a4en%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>> . >>>>> >>>> -- >>> You received this message because you are subscribed to a topic in the >>> Google Groups "Google App Engine" group. >>> To unsubscribe from this topic, visit >>> https://groups.google.com/d/topic/google-appengine/md3Fn_CvDYw/unsubscribe >>> . >>> To unsubscribe from this group and all its topics, send an email to >>> google-appengi...@googlegroups.com. >>> >> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/google-appengine/8a23fab9-cae0-4f61-92ef-09ca9b7d8e45n%40googlegroups.com >>> <https://groups.google.com/d/msgid/google-appengine/8a23fab9-cae0-4f61-92ef-09ca9b7d8e45n%40googlegroups.com?utm_medium=email&utm_source=footer> >>> . >>> >> -- > You received this message because you are subscribed to a topic in the > Google Groups "Google App Engine" group. > To unsubscribe from this topic, visit > https://groups.google.com/d/topic/google-appengine/md3Fn_CvDYw/unsubscribe > . > To unsubscribe from this group and all its topics, send an email to > google-appengine+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/google-appengine/fdcb8db5-2bc6-46fe-a59e-c333c374e9e5n%40googlegroups.com > <https://groups.google.com/d/msgid/google-appengine/fdcb8db5-2bc6-46fe-a59e-c333c374e9e5n%40googlegroups.com?utm_medium=email&utm_source=footer> > . > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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