Hello, You may contact Google Cloud Platform Support from the Support Hub here [1], select the corresponding Google Cloud product and describe your issue to the Support team.
Sincerely, Artemis Georgakopoulou Google Cloud Platform Support, Barcelona ______ [1]:https://cloud.google.com/support-hub On Tuesday, September 22, 2020 at 6:14:31 PM UTC+2 edav...@gmail.com wrote: > What is the URL of the support channel you are referring to or can you > send instructions on how to access it? Much appreciated. > > On Tue, Sep 22, 2020, 10:52 AM 'artemisg' via Google App Engine < > google-a...@googlegroups.com> wrote: > >> Hello, >> >> Could you please clarify which form URL is referenced on this thread? Do >> you mean the Public Issue Tracker [1]? >> >> Nevertheless, the escalation process of an app verification is an >> internal process, hence I would recommend you to open a ticket on the >> Support channels so they can assist you more efficiently regarding this >> issue. >> >> Kind regards, >> >> Artemis Georgakopoulou >> Google Cloud Platform Support, Barcelona >> ___ >> [1]:https://cloud.google.com/support/docs/issue-trackers >> >> On Tuesday, September 22, 2020 at 3:13:00 AM UTC+2 edav...@gmail.com >> wrote: >> >>> Hi Artemis, >>> >>> I received an auto response that the email address referenced is not >>> checked. Do you have the URL of the form referenced in this thread or an >>> alternative that is checked? >>> >>> Yes, I have checked spam. Much appreciated. >>> >>> On Mon, Sep 21, 2020, 9:19 AM 'artemisg' via Google App Engine < >>> google-a...@googlegroups.com> wrote: >>> >>>> Hello, >>>> >>>> If your application verification process is stuck, probably the Trust & >>>> Safety-API Team is expecting some further information from you. >>>> >>>> The Trust & Safety-API Team, who handles this process, follows up via >>>> emails from “api-oauth-dev...@google.com” that are being sent directly >>>> to the project owner. Kindly check with the project owner if they have >>>> received any email requiring information from T&S-API Team >>>> >>>> If the email has not been received, please make sure that there aren’t >>>> any Gmail filters blocking emails from the T&S-API Team. Additionally, you >>>> may check in Junk E-Mail or Spam folders as well. Subsequently, please >>>> identify the email and respond to it. >>>> >>>> If you have received and already replied to that specific email, please >>>> note that the response from the team may take up to 5-7 business days. [1] >>>> >>>> If in any case you have not received a response from the T&S-API Team >>>> after 7 business days, please create a ticket case via Google Cloud >>>> Platform Support channels [2] and they will contact the relevant team to >>>> escalate the case. >>>> >>>> Sincerely, >>>> >>>> Artemis >>>> >>>> Google Cloud Platform Support, Barcelona >>>> >>>> _______ >>>> >>>> [1]:https://support.google.com/cloud/answer/9110914#how-long >>>> >>>> [2]:https://cloud.google.com/support-hub >>>> >>>> >>>> On Friday, September 18, 2020 at 9:57:19 PM UTC+2 edav...@gmail.com >>>> wrote: >>>> >>>>> What is the URL to do that, please? Much appreciated. >>>>> >>>>> On Fri, Sep 18, 2020, 2:50 PM 'Alexis (Google Cloud Platform Support)' >>>>> via Google App Engine <google-a...@googlegroups.com> wrote: >>>>> >>>>>> Hello, >>>>>> >>>>>> I will try to assist the best I can. >>>>>> >>>>>> There is an internal escalation process for this request. However, it >>>>>> requires a project ID, to which I strongly suggest you do NOT post this >>>>>> in >>>>>> this public forum. As George mentioned above, you may create a private >>>>>> request using the Public Issue Tracker link. The private request will >>>>>> not >>>>>> show your post publicly, but only with Google. >>>>>> >>>>>> Hope this helps. >>>>>> >>>>>> Sincerely, >>>>>> >>>>>> Alexis >>>>>> Google Cloud Platform Support >>>>>> >>>>>> On Wednesday, September 16, 2020 at 10:02:14 AM UTC-4 >>>>>> edav...@gmail.com wrote: >>>>>> >>>>>>> I have this same issue. Can you provide the correct link to create a >>>>>>> support ticket for this particular issue? >>>>>>> >>>>>>> On Wednesday, October 16, 2019 at 11:19:50 AM UTC-4 George (Cloud >>>>>>> Platform Support) wrote: >>>>>>> >>>>>>>> Has your app verification progressed meanwhile? You should keep in >>>>>>>> contact with the consent screen verification team, who is expected to >>>>>>>> verify and eventually approve your consent screen. You might be well >>>>>>>> entitled to support, so opening a support ticket in place of Groups >>>>>>>> postings should allow for direct and personalized help in this matter. >>>>>>>> You >>>>>>>> may also consider opening an issue in the Public Issue Tracker >>>>>>>> <https://issuetracker.google.com/>, if you need guidance in >>>>>>>> checking with the verification team. >>>>>>>> >>>>>>> -- >>>>>> You received this message because you are subscribed to a topic in >>>>>> the Google Groups "Google App Engine" group. >>>>>> To unsubscribe from this topic, visit >>>>>> https://groups.google.com/d/topic/google-appengine/md3Fn_CvDYw/unsubscribe >>>>>> . >>>>>> To unsubscribe from this group and all its topics, send an email to >>>>>> google-appengi...@googlegroups.com. >>>>>> To view this discussion on the web visit >>>>>> https://groups.google.com/d/msgid/google-appengine/e3c43641-3e05-457e-81ae-1ea646ff9a4en%40googlegroups.com >>>>>> >>>>>> <https://groups.google.com/d/msgid/google-appengine/e3c43641-3e05-457e-81ae-1ea646ff9a4en%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>>> . >>>>>> >>>>> -- >>>> You received this message because you are subscribed to a topic in the >>>> Google Groups "Google App Engine" group. >>>> To unsubscribe from this topic, visit >>>> https://groups.google.com/d/topic/google-appengine/md3Fn_CvDYw/unsubscribe >>>> . >>>> To unsubscribe from this group and all its topics, send an email to >>>> google-appengi...@googlegroups.com. >>>> >>> To view this discussion on the web visit >>>> https://groups.google.com/d/msgid/google-appengine/8a23fab9-cae0-4f61-92ef-09ca9b7d8e45n%40googlegroups.com >>>> >>>> <https://groups.google.com/d/msgid/google-appengine/8a23fab9-cae0-4f61-92ef-09ca9b7d8e45n%40googlegroups.com?utm_medium=email&utm_source=footer> >>>> . >>>> >>> -- >> You received this message because you are subscribed to a topic in the >> Google Groups "Google App Engine" group. >> To unsubscribe from this topic, visit >> https://groups.google.com/d/topic/google-appengine/md3Fn_CvDYw/unsubscribe >> . >> To unsubscribe from this group and all its topics, send an email to >> google-appengi...@googlegroups.com. >> > To view this discussion on the web visit >> https://groups.google.com/d/msgid/google-appengine/fdcb8db5-2bc6-46fe-a59e-c333c374e9e5n%40googlegroups.com >> >> <https://groups.google.com/d/msgid/google-appengine/fdcb8db5-2bc6-46fe-a59e-c333c374e9e5n%40googlegroups.com?utm_medium=email&utm_source=footer> >> . >> > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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