Hi Dan,

It looks like you are doing everything correctly and setting forwarding from
[email protected] to [email protected] should work since you setup the latter
as alias for the former.
To exclude bugs in third-party tools such as GAM, can you please perform the
same test using cURL (http://curl.haxx.se/) and following the instructions
at
http://code.google.com/googleapps/domain/email_settings/developers_guide_protocol.html
 ?

Basically, you have first to request an authentication token by sending a
request as the following:

curl https://www.google.com/accounts/ClientLogin --request POST -d Email=
[email protected] -d Passwd=YOURPASSWORD -d accountType=HOSTED -d
service=apps

Then copy the Auth token in the response and use it in the Email Forwarding
update request:

curl --silent --data "@forwarding.xml" --request PUT --header "Content-Type:
application/atom+xml" --header "Authorization: GoogleLogin auth=YOURTOKEN "
https://apps-apis.google.com/a/feeds/emailsettings/2.0/apps.rdale.org/XXX/forwarding
"

where the content of forwarding.xml is like:

<?xml version="1.0" encoding="utf-8"?>
<atom:entry xmlns:atom="http://www.w3.org/2005/Atom"; xmlns:apps="
http://schemas.google.com/apps/2006";>
    <apps:property name="enable" value="true" />
    <apps:property name="forwardTo" value="[email protected]" />
    <apps:property name="action" value="KEEP" />
</atom:entry>

Please perform this new test and let us know if you manage to setup
forwarding.
Thanks

Claudio

On Mon, Mar 28, 2011 at 4:06 PM, Dan Agosto <[email protected]>wrote:

> I am pretty sure I was able to do this no problem a few months ago, but I'm
> about to go live with 2000 users now that I need this working for.
>
> My situation:
> * 2000 staff will continue to use our in-house Groupwise email with domain
> @rdale.org
> * All staff will be provisioned as users under apps.rdale.org (our Google
> Apps for Edu domain)
> * Students will eventually get provisioned under the same 
> apps.rdale.orgdomain (some with email, some with none)
>     (All staff/students under one domain and particular apps turned on/off
> based on Orgs and the users divided between them)
> * For almost all staff, they will be in a "Staff" Org with Email turned off
> * A domain alias for apps.rdale.org
>
> When I provision staff, I first create the users, then provision a
> forwarding rule (ex. Novell user User_Name will be provisioned a forwarding
> email to [email protected]).
>
> There are no errors creating users or moving them into orgs, but as many
> other's have posted, I'm getting a status 500 error, error code 1000,
> reason: unknown error, reason: internal server error.
>
> According to the API forwardto rules, the email has to 1) belong to the
> same domain, 2) belong to a subdomain of the same domain or 3) belong to a
> domain alias configured as part of the same google apps account.
>
> Ok, so I then created a domain alias "rdale.org" and verified it using TXT
> in my external DNS, that's alll good.  However, I am not going to configure
> MX records which would blow up our internal @rdale.org email.
>
> Then I tried provisioning again, and same error.
>
> Correct me if I'm wrong, but should this not have worked now?
>
> I have to have this working.  There is no way I can have the staff have a
> second email and even just log in and set this forwarding rule themselves.
> Everything tested prior works perfect for what we need without email access
> for staff.  Please help!
>
> This is all using Google Apps Manager (GAM).
>
> Thanks,
> Dan
>
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