I'm experiencing the same problem with the PHP Provisioning API.  I've 
opened a support issue with Google.  I'll let you know if I hear anything.

Brian


On Friday, October 5, 2012 8:56:12 AM UTC-5, Jane Zuzek wrote:
>
> Hi, 
>
> It seems that something has changed in recent weeks (some time since 
> September 15) such that the python Provisioning API RetrieveUser 
> function no longer returns Name information in the UserEntry record of 
> Suspended users.  If I view a suspended user via the web interface, I 
> can still see the user's family_name and given_name displayed, yet the 
> RetrieveUser function returns 'None' for both of those values. 
>
> I don't understand why this would be changed, since I think it's quite 
> valuable to be able to retrieve name attributes of suspended users. 
>
> If I "restore" a suspended user, the RetrieveUser function again will 
> happily return family_name and given_name values. 
>
> Is there a way, through the API, to retrieve family_name and given_name 
> values for any user, regardless of whether they're Active or Suspended? 
>
> Thanks. 
>
> Jane Zuzek 
>

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