I did some brief testing with the multidomain version, and was able to retrieve name information of a suspended account. But something has apparently changed regarding the original Provisioning API.

Is the original Provisioning API going away?

Obviously, conversion to the multidomain version would entail a re-write and testing of our existing software.

Jane

On 10/11/2012 10:02 PM, Jay Lee wrote:
Are you using the original Provisioning API Call:

https://developers.google.com/google-apps/provisioning/#retrieving_user_accounts

or the multidomain call:

https://developers.google.com/google-apps/provisioning/#retrieving_users_experimental

GAM <http://code.google.com/p/google-apps-manager> always uses the multidomain call, I'm wondering if that may be the difference here...

Can you try querying the same domain with GAM and see if it properly returns true or false for users?

Jay

On Tuesday, October 9, 2012 5:31:13 PM UTC-4, Brian Hurley wrote:

    I was thinking Google might say the PHP (or Python) libraries are
    not supported.  The only provisioning library that I could tell is
    supported is the .NET library (
    
https://developers.google.com/google-apps/provisioning/#using_the_provisioning_api
    
<https://developers.google.com/google-apps/provisioning/#using_the_provisioning_api>
 )
    ( https://code.google.com/p/google-gdata/downloads/list
    <https://code.google.com/p/google-gdata/downloads/list> ).

    I've reproduced the problem using the supported .NET library so
    I'm hopeful Google will fix the problem.

    Brian


    On Tuesday, October 9, 2012 3:10:26 PM UTC-5, Brian Hurley wrote:

        I'm experiencing the same problem with the PHP Provisioning
        API.  I've opened a support issue with Google.  I'll let you
        know if I hear anything.

        Brian


        On Friday, October 5, 2012 8:56:12 AM UTC-5, Jane Zuzek wrote:

            Hi,

            It seems that something has changed in recent weeks (some
            time since
            September 15) such that the python Provisioning API
            RetrieveUser
            function no longer returns Name information in the
            UserEntry record of
            Suspended users.  If I view a suspended user via the web
            interface, I
            can still see the user's family_name and given_name
            displayed, yet the
            RetrieveUser function returns 'None' for both of those
            values.

            I don't understand why this would be changed, since I
            think it's quite
            valuable to be able to retrieve name attributes of
            suspended users.

            If I "restore" a suspended user, the RetrieveUser function
            again will
            happily return family_name and given_name values.

            Is there a way, through the API, to retrieve family_name
            and given_name
            values for any user, regardless of whether they're Active
            or Suspended?

            Thanks.

            Jane Zuzek

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