On 2010-03-17, at 1:15 PM, John Tamplin wrote: > I called their tech support line and left a message to be passed on to their > technical team, but the tech's solution was "you'll have to submit your code > again every time it changes". He said he'd pass on the message, but wouldn't > guarantee that anyone would contact me with anything more than "use the false > positive form again". Gah. > > Are you a customer or know someone who is? If so, perhaps calling customer > support with "I am going to stop using this because of bogus false positives" > would get a better response.
Unfortunately not. I first heard about this company's anti-virus through some of our users (who are basically anonymous commenters on our Chrome extension page). I ran the heuristic tests against a trial version that I downloaded. If anyone on this list is an Avira customer and wants to try contacting tech-support to help add some pressure, their USA toll-free number is: +1 888 880 2925. cc'd dflorey, t.broyer and fatompa as three people who mentioned these false positives before and appear to be Avira customers (or know someone who is). Matt. -- http://groups.google.com/group/Google-Web-Toolkit-Contributors
