I think it's probably better in some ways since the customer/user/person can respond in a way that doesn't make them feel like they are going to be harassed. It's worse in that we can't help them obviously. Kind of a weird position for us, but it is what it is.
Thanks for the feedback from your side as well. Have a good one. :) Chris On Mon, Oct 22, 2012 at 8:01 AM, Jérôme Cadet <[email protected]>wrote: > I didn't know that, I thought it was like on FireFox extension site (and > others) where the dev can answer. > > But anyway I understand it's quite impossible to answer to everybody when > you have such a popular (and great) product :) > > Keep up the good job, thanks for your answers and time ! > > Jerome > > > Le lundi 22 octobre 2012 14:51:08 UTC+2, Christopher Forsythe a écrit : >> >> I don't think you get it. We are not allowed to reply to the people >> there. Period. Apple allows no developer to respond to reviews at all. I >> want to help everyone possible where possible, but it's not possible. >> >> The only thing that you can do as a workaround is to google someone's >> name, find them elsewhere, and then help them. But that's pretty creepy so >> I won't do it. >> >> Chris >> >> >> On Mon, Oct 22, 2012 at 6:52 AM, Jérôme Cadet <[email protected]>wrote: >> >>> Sure I understand, but consider the App Store comments are a very >>> important input for regular users like me. >>> >>> For example I decided to upgrade to Lion after reading so many >>> complaints on the forums, waiting a long time, and then I read a detailed >>> comment of a user on the App Store explaining what to do to avoid all the >>> issues, so I took my chance and follow his advice (repair authorizations >>> before / upgrade / don't do anything and repair again) and oh boy I was >>> happy to have this advice because the first 10 mn after the upgrade was >>> just a nightmare (nothing was working fine) and all went miraculously well >>> after the new authorization repair : Apple didn't help me at all to take >>> the secure way for this upgrade, there so many forum threads of people >>> furious after the upgrade and no clear solution, I wouldn't have done it >>> without this precise comment. >>> >>> So maybe you should consider spending some time to answer the App Store >>> comments (at least "read the mailing list we solve all your issues !"), >>> this is your *first* public window to the world ! >>> >>> Jerome >>> >>> >>> Le lundi 22 octobre 2012 05:39:30 UTC+2, Christopher Forsythe a écrit : >>>> >>>> Keep in mind that there is no way for us to reply to reviews to try >>>> to help the people complaining about things, even things they are very >>>> confused about. Some people will rate you a 1 star if you aren't perfect, >>>> etc etc. >>>> >>>> However, when we reply saying something is fixed, it's probably a good >>>> idea to listen on our end. :) >>>> >>>> -- >>>> Chris Forsythe >>>> @The_Tick <http://twitter.com/The_Tick> >>>> >>>> On Saturday, October 20, 2012 at 1:39 AM, Jérôme Cadet wrote: >>>> >>>> Thanks for the answer, but the comments I can read on App Store are not >>>> really convincing for v2 : issues at install, growl not recognizing apps... >>>> with an average of 3 stars "only", pretty disappointing. >>>> >>>> Maybe I'm gonna wait some time and let my 1.4 freeze from time to time >>>> in the meantime... or there are effective solutions for all these comments >>>> ? >>>> >>>> Jerome >>>> >>>> >>>> Le vendredi 19 octobre 2012 18:06:55 UTC+2, Daniel Siemer a écrit : >>>> >>>> Growl 2.0 is out on the app store, and fixes a number of issues, >>>> including the CPU spike/crash. Please upgrade (its a free update for >>>> people who have already bought Growl) and see if this still occurs for >>>> you (it shouldn't, but if it does, please let us know). >>>> >>>> On Oct 18, 5:03 pm, Jérôme Cadet <[email protected]> wrote: >>>> > Hi all >>>> > >>>> > my growl is dying on a regular basis, it's eating a lot of CPU on a >>>> > continuous time, I realize it when I come back home (let's say 1/2 a >>>> CPU >>>> > load), and the icon is not responding, if I try to open the menu it >>>> crashes. >>>> > >>>> > I open it again, all seems ok. >>>> > >>>> > And then it happens again 2/3 days later. >>>> > >>>> > 10.7.5 / latest growl version >>>> > >>>> > Am I the only one ? >>>> > >>>> > Thanks >>>> > Jerome >>>> > >>>> > Growl crash.rtf >>>> > 55KViewDownload >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Growl Discuss" group. >>>> To view this discussion on the web visit https://groups.google.com/d/** >>>> ms**g/growldiscuss/-/**RwBcqmIkhmQJ<https://groups.google.com/d/msg/growldiscuss/-/RwBcqmIkhmQJ> >>>> . >>>> To post to this group, send email to [email protected]. >>>> To unsubscribe from this group, send email to growldiscuss...@** >>>> googlegroups.**com. >>>> >>>> For more options, visit this group at http://groups.google.com/**group* >>>> */growldiscuss?hl=en<http://groups.google.com/group/growldiscuss?hl=en> >>>> . >>>> >>>> >>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Growl Discuss" group. >>> To view this discussion on the web visit https://groups.google.com/d/** >>> msg/growldiscuss/-/**XRAufzHZihAJ<https://groups.google.com/d/msg/growldiscuss/-/XRAufzHZihAJ> >>> . >>> >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to growldiscuss...@** >>> googlegroups.com. >>> For more options, visit this group at http://groups.google.com/** >>> group/growldiscuss?hl=en<http://groups.google.com/group/growldiscuss?hl=en> >>> . >>> >> >> >> >> -- >> Chris Forsythe >> @The_Tick <http://twitter.com/The_Tick> >> >> -- > You received this message because you are subscribed to the Google Groups > "Growl Discuss" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/growldiscuss/-/qZRVV-y0-BUJ. > > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/growldiscuss?hl=en. > -- Chris Forsythe @The_Tick <http://twitter.com/The_Tick> -- You received this message because you are subscribed to the Google Groups "Growl Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/growldiscuss?hl=en.
