thanks Raul for the reassurance.
aside from the dropouts, which I take it is what you're referring to when
you mention interference, how about the lockups whenever I try to pair the
Sonys (most times, not every time)? are you able to duplicate that issue?
btw, I have a second pair of Dell bluetooth headsets, and they also
experience the dropouts, and also cause the booksense to lockup when I try
to pair with them (many times).
if you think this means my booksense itself has a hardware defect, as it's
obviously not the headset, please let me know that and how to return it for
replacement. I'm assuming here if you can't duplicate either of these
issues then maybe it's a hardware defect?
another issue is the booksense doesn't respond to the bluetooth headset
controls (either headset). I mean the ones for changing tracks, pausing,
etc. could this also indicate a hardware problem, or are you able to
duplicate this?
finally, I have had many private emails from others who have bluetooth
problems; would you like me to get them to you? I mean, would it help
knowing that many others are experiencing these same problems, so it's less
likely "I'm doing something wrong"? just let me know.
thanks.
Chip
-----Original Message-----
From: Raul A. Gallegos [mailto:[email protected]]
Sent: Tuesday, December 15, 2009 10:31 AM
To: Book Sense Discussion List
Subject: Re: [GW-Booksense] Supported blue tooth headset for the booksense
Hello Chip. I just checked my sent items to see if any of my messages to you
or to this list said that we would not be working on Bluetooth problems. I
was not able to find any because I never said we wouldn't work on them. What
I do know is that we take down all bugs which have been reported and between
GW Micro staff, private beta testers, and HIMS engineers, we try to
duplicate problems which are reported. Just because I cannot reproduce a
problem specifically does not mean that I shrug it off and tell HIMS to
forget about it. In fact, one or two of my private beta testers have been
able to provide me with useful information in regards to some Bluetooth
issues. The new BookSense firmware does address problems which someone was
able to duplicate and we feel that the Bluetooth is better. Will it solve
100% of the problems? Probably not, but I hope it solves more. The fact that
you have the same Sony Bluetooth headphones which we do testing on and the
fact that I cannot reproduce your specific Bluetooth problems suggests that
either you or I are doing something different or using it in a different
situation, or one of has more things to interfere with the Bluetooth signal
where we live, who knows.
many thanks.
On 12/14/2009 10:23 PM, Chip Orange wrote:
Hello Raul,
I have to ask then, if you aren't having any bluetooth problems, and
you can't explain why I am, then how can I expect my bluetooth issues
to be resolved?
would it help if I found others who are also having many bluetooth issues?
because your response made it sound like you/Hims aren't working on
any bluetooth problems except perhaps adding mono, which won't help
those of us who are unable to listen to music and/or having lockups when
pairing.
is there anyone else at GW doing bluetooth testing?
I have to say I was certainly under the impression, until now, that
the bluetooth issues I had reported months ago were being worked on.
music aside for a moment, most of the time my unit locks up when I try
to pair it with the Sony headset; are you not seeing this either?
thanks.
Chip
-----Original Message-----
From: Raul A. Gallegos [mailto:[email protected]]
Sent: Monday, December 14, 2009 9:44 AM
To: Book Sense Discussion List
Subject: Re: [GW-Booksense] Supported blue tooth headset for the
booksense
Hello chip. Then we have to respectfully agree to disagree. It just
comes down to many differing factors which are obviously affecting
some situations more than others. I'm glad that Bluetooth stereo from
your headphones to your PC has worked great.
have a good day.
On 12/12/2009 7:37 PM, Chip Orange wrote:
Hi Raul,
I have to disagree with your implication that the problems the
booksense has with bluetooth are due to the bluetooth standard. I
can listen to stereo music, at high quality, over my pc's bluetooth
connection all day, and never have a drop out.
I also have reported frequent lockups when trying to use bluetooth,
with the same headsets that work so well with my pc, when I try to
use them with the booksense. and when I can connect, I have frequent
dropouts, even on audio books, and I find the booksense becomes very
sluggish in responsiveness.
since I and others have been able to use bluetooth headsets for music
listening with other sources, I can't agree it's the "high band width"
nature of bluetooth, and your implication that it just can't be done.
Chip
-----Original Message-----
From: Raul A. Gallegos [mailto:[email protected]]
Sent: Tuesday, December 08, 2009 9:47 AM
To: Book Sense Discussion List
Subject: Re: [GW-Booksense] Supported blue tooth headset for the
booksense
Hello. This certainly seems to not be the normal behavior. I agree
that with the current firmware, one must use the menu to reach the
Bluetooth section and then turn it on or off, then one must go back
into the menu and then connect with the device. We have seen a few
delay issues, which have been fixed in the new firmware. However I am
not seeing Bluetooth lockup problems with the 1.1 firmware and the
two
different Sony headphones we have offered.
These are the DR-BT22A and DR-BT101A.
Others subscribed to the list may have the names of other models
which
work.
The thing everyone needs to realize is that Bluetooth 2.0 and a2dp is
very bandwidth intensive, even more so than the mono phone headset
support. So there are bound to be some delays and sometimes even some
disconnects due to the amount of data being transferred.
If you read reviews of a2dp and stereo Bluetooth headsets, you will
find that not everyone has a positive experience with them and it has
zero to do with accessible technologies. On the other hand, many are
having a positive experience. So one has to read between the lines
when
reading reviews.
Me personally, even though the Bluetooth supports stereo, I usually
don't listen to music this way because there is some static from time
to
time.
This is especially more noticeable during quiet parts of the music.
However I can listen to audio books just fine because I don't care
that much about the stereo quality. However if a little static is not
enough to ruin your listening enjoyment, then the stereo works fine.
We are going to see if HIMS can add support for mono connections
which don't use as much bandwidth and that would be perfect for audio
books since most would want to listen to them in mono anyway.
Many thanks.
On 12/8/2009 8:31 AM, TG wrote:
Well it has been my experience that the Sony does not work with the
Bookscence. I gave up on it for now. Maybe they will address some of
the Bluetooth issues of not reliable pairing with this upcoming
firmware release. It is my suspision that it was the constant
rebooting and Bluetooth issues that caused me to have to send back
my first Bookscense so I just am not using the Bluetooth. It is not
worth the
aggrevation.
Tom
TOm
At 10:23 PM 12/7/2009, Jeanine Lineback wrote:
I was wondering if the Sony blue tooth headset that is referred to
on the G.W. Micro knowledge base is the only Bluetooth headset that
works with the Booksense?
Or are there certain specs that the Bluetooth headset must meet to
work with the BookSense?
Could someone please let me know. I may be getting a Bluetooth
headset and I'd like to see if I can get one that will work with
both my Nokia N86 and the BookSense.
Thank you
Jeanine Lineback
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