Hello Lauren, if the key number is missing from the system status, this would be the reason for the RFB&D not working. There may be a way to fix this in such a way so you don't have to send it in, however I will need you to contact us directly at either my email address or at [email protected]. We are also available on the phone until 5 PM Eastern time during the week.
Many thanks. On 9/8/2010 5:17 AM, Lauren Greer wrote: > Hi list, you guys and your resourcefulness might be my only hope. > > i got a new SD card today. I copied RFB&D books over to it, and they wouldn't > play. i initially thought there must be something wrong with the card, but > then I realized that books I'd had stored on my other card played fine, it > was just recently downloaded ones that weren't working. > > I've spent the last few hours redownloading them with no success. I just keep > getting the message that I'm not authorized to play this copyrighted book. > I'm on a mac and using the RFB&D manager someone made for it. I then thought > that might somehow be the problem, but the books seemed to download > completely, and it's worked before. > > I reformatted both cards, tried to reauthorize the player, everything I could > think of. I was looking through the system status in some last attempt to see > if i'd missed something when and realized that the spot where it says key > number was suddenly blank. > > I reset the machine, something i've never had to do before. I'd been getting > a message about not being authorized to play RFB&d content, but now the files > won't even attempt to load and my key is still missing > > Please tell me someone has experienced this before. I can't afford to send my > booksense in to be fixed so early in the school year. > > Thanks for any help. > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list andyour message is > related to GW Micro or the BookSense, then please consider sending your > message to [email protected] so the entire list will receive it. > > To manage your subscription to gw-booksense, visit: > > http://www.gwmicro.com/listserv -- Raul A. Gallegos GW Micro Technical Support And Product Specialist Voice 260-489-3671, Fax 260-489-2608 Web http://www.gwmicro.com If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv
