I don't think I've ever known of another software producer -- any type of software -- willing to offer that level of support. Hope I don't ever need it, but it's pretty remarkable, regardless.
Richard Petty ILRU - Independent Living Research Utilization [email protected] ________________________________ From: Traci [mailto:[email protected]] Sent: Monday, April 05, 2010 11:52 AM To: gwInfo Subject: Re: sent my computer to GW This is great! ----- Original Message ----- From: Don H<mailto:[email protected]> To: gwmicro<mailto:[email protected]> Sent: Monday, April 05, 2010 5:40 AM Subject: sent my computer to GW When Windows 7 came out back in October I had a free upgrade coming from HP on my recently purchased Desktop computer. Now don't lecture me on why it is a bad idea to install a newly released operating system as I totally agree but hey I am old and don't have time to wait for it to be bug free as bug free never happens. After installing Win 7 and WE 7.11 I had problems with a random crash of my system when I started WE after a boot or computer restart. At this point I couldn't say for sure if it was a Win 7 problem a computer problem or a Window Eyes problem. I contacted HP with no help, contacted Microsoft with no help and reported the problem to GW and got the response that they couldn't duplicate the problem. After numerous WE generated error reports being sent to Aaron Smith at GW I got the response that maybe WE was causing the problem and a possible fix would be in 7.2. Well the WE 7.2 beta 1 changed the problem in that WE no longer generated a error message but I was still getting the crash. Aaron Smith finally told me that the only way that they could potentially fix the problem was for me to send GW my computer. I didn't really like the idea of sending them my computer but I also was fed up with the problem. So a little over a week ago I sent in my computer. After they received my computer it got top priority for Aaron Smith and others at GW to figure the problem out and get the computer back to me in short order. After a day of work at GW they did indeed agree that Window Eyes was causing my problem and after another couple of days they pinned it down to a timing problem with the Windows Log On service and GW did in fact resolve the problem on my computer and will include the fix in the 7.2 release of WE. Aaron indicated that this fix would probably benefit a small number of WE users with the same or similar problem. It cost me a total of $19 to send GW my computer and since it was in fact a WE problem they paid the shipping back. I see that as a few dollars well spent and just another indication of the great support that GW provides. So when GW recommends that you send in your computer don't be like me and hesitate and send it in if at all possible. You will probably get your problem solved and maybe just maybe make Window Eyes even a better product. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
