Aaron: I would agree with formatting however I believe if one does your suggestion, HP might not honnor the warantee. Take care, John
________________________________ From: Aaron Smith [mailto:[email protected]] Sent: Tuesday, April 06, 2010 12:00 PM Cc: gwmicro Subject: Re: sent my computer to GW To be fair, it's less about the fact that you have an HP, and more about the fact that you have an HP with all of HP's crap installed. If you were to reformat and re-install, you'd have a brand new machine, that would rock with Window-Eyes. I wrote about this, back in the day, on our blog: http://www.gwmicro.com/blog/index.php/all/?title=new_pc_woes. Aaron On 4/6/2010 12:26 PM, C. Richcreek wrote: Hi All, I am also using an HP but this is a laptop and having issues. Most of the issues are caused by HP but WinEyes is, for the small part, having some issues also, I would advise anyone and everyone not to buy an HP because many of their Win7 HP support programs are done in all flash? It seems that Microsoft takes two steps forward and HP takes four steps backwards in accessibility. Another issue is with Windows Live Mail. I don't see how the calendar can get corrupted data in it when I never go into it but when this happens the email program can not be opened, sheeze, multiple problems and WinEyes is the easiest so far to get through. Sorry about the so long rant but just had to spill. Thanks dearly, Craig R From: Don H <mailto:[email protected]> Sent: Monday, April 05, 2010 5:40 AM To: gwmicro <mailto:[email protected]> Subject: sent my computer to GW When Windows 7 came out back in October I had a free upgrade coming from HP on my recently purchased Desktop computer. Now don't lecture me on why it is a bad idea to install a newly released operating system as I totally agree but hey I am old and don't have time to wait for it to be bug free as bug free never happens. After installing Win 7 and WE 7.11 I had problems with a random crash of my system when I started WE after a boot or computer restart. At this point I couldn't say for sure if it was a Win 7 problem a computer problem or a Window Eyes problem. I contacted HP with no help, contacted Microsoft with no help and reported the problem to GW and got the response that they couldn't duplicate the problem. After numerous WE generated error reports being sent to Aaron Smith at GW I got the response that maybe WE was causing the problem and a possible fix would be in 7.2. Well the WE 7.2 beta 1 changed the problem in that WE no longer generated a error message but I was still getting the crash. Aaron Smith finally told me that the only way that they could potentially fix the problem was for me to send GW my computer. I didn't really like the idea of sending them my computer but I also was fed up with the problem. So a little over a week ago I sent in my computer. After they received my computer it got top priority for Aaron Smith and others at GW to figure the problem out and get the computer back to me in short order. After a day of work at GW they did indeed agree that Window Eyes was causing my problem and after another couple of days they pinned it down to a timing problem with the Windows Log On service and GW did in fact resolve the problem on my computer and will include the fix in the 7.2 release of WE. Aaron indicated that this fix would probably benefit a small number of WE users with the same or similar problem. It cost me a total of $19 to send GW my computer and since it was in fact a WE problem they paid the shipping back. I see that as a few dollars well spent and just another indication of the great support that GW provides. So when GW recommends that you send in your computer don't be like me and hesitate and send it in if at all possible. You will probably get your problem solved and maybe just maybe make Window Eyes even a better product. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. -- Aaron Smith Product Support Specialist * Web Development GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825 260-489-3671 * gwmicro.com To insure that you receive proper support, please include all past correspondence (where applicable), and any relevant information pertinent to your situation when submitting a problem report to the GW Micro Technical Support Team. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
