maybe you should just buy a blank machine and all your software separately. "smile"
Sandra Fouts Phone Counselor Arkansas Attorney General's Office 323 Center Street, Ste 200 Little Rock, AR 501-371-2303 Fax 501-682-8118 -----Original Message----- From: Stephen Clower [mailto:[email protected]] Sent: Tuesday, April 06, 2010 12:19 PM To: gw-info-gwmicro.com Subject: Re: sent my computer to GW It's just as nonsensical for a company to load one's PC with crapware as nearly every major player does. Yet, it happens, and never is such garbage ever beneficial to a computer's performance. Unfortunately, a reformat (or re-installation of a clean copy of the operating system) is almost always needed if you want the machine to work as it should. I don't like it either, but that's just how it is. Regards, Steve On 4/6/2010 1:08 PM, Sandra Fouts wrote: > Besides, you shouldn't need to buy a new computer then turn around and > reforemat it. Sorry but that's crazy. > > > Sandra Fouts > Phone Counselor > Arkansas Attorney General's Office > 323 Center Street, Ste 200 > Little Rock, AR > 501-371-2303 > Fax 501-682-8118 > > -----Original Message----- > From: John Gunn [mailto:[email protected]] > Sent: Tuesday, April 06, 2010 12:04 PM > To: [email protected] > Subject: RE: sent my computer to GW > > Aaron: > > I would agree with formatting however I believe if one does your suggestion, > HP might not honnor the warantee. > > Take care, > > John > > > > ________________________________ > > From: Aaron Smith [mailto:[email protected]] > Sent: Tuesday, April 06, 2010 12:00 PM > Cc: gwmicro > Subject: Re: sent my computer to GW > > > To be fair, it's less about the fact that you have an HP, and more about the > fact that you have an HP with all of HP's crap installed. If you were to > reformat and re-install, you'd have a brand new machine, that would rock with > Window-Eyes. I wrote about this, back in the day, on our blog: > http://www.gwmicro.com/blog/index.php/all/?title=new_pc_woes. > > Aaron > > On 4/6/2010 12:26 PM, C. Richcreek wrote: > > Hi All, I am also using an HP but this is a laptop and having > issues. Most of the issues are caused by HP but WinEyes is, for the > small part, having some issues also, I would advise anyone and > everyone not to buy an HP because many of their Win7 HP support > programs are done in all flash? It seems that Microsoft takes two > steps forward and HP takes four steps backwards in accessibility. > Another issue is with Windows Live Mail. I don't see how the calendar > can get corrupted data in it when I never go into it but when this > happens the email program can not be opened, sheeze, multiple problems > and WinEyes is the easiest so far to get through. Sorry about the so > long rant but just had to spill. Thanks dearly, Craig R > > From: Don H<mailto:[email protected]> > Sent: Monday, April 05, 2010 5:40 AM > To: gwmicro<mailto:[email protected]> > Subject: sent my computer to GW > > > > > When Windows 7 came out back in October I had a free upgrade coming > from HP on my recently purchased Desktop computer. Now don't lecture me on > why it is a bad idea to install a newly released operating system as I > totally agree but hey I am old and don't have time to wait for it to be bug > free as bug free never happens. > > After installing Win 7 and WE 7.11 I had problems with a random > crash of my system when I started WE after a boot or computer restart. At > this point I couldn't say for sure if it was a Win 7 problem a computer > problem or a Window Eyes problem. I contacted HP with no help, contacted > Microsoft with no help and reported the problem to GW and got the response > that they couldn't duplicate the problem. > > After numerous WE generated error reports being sent to Aaron Smith > at GW I got the response that maybe WE was causing the problem and a possible > fix would be in 7.2. > > Well the WE 7.2 beta 1 changed the problem in that WE no longer > generated a error message but I was still getting the crash. > > Aaron Smith finally told me that the only way that they could > potentially fix the problem was for me to send GW my computer. > > I didn't really like the idea of sending them my computer but I also > was fed up with the problem. So a little over a week ago I sent in my > computer. > > After they received my computer it got top priority for Aaron Smith > and others at GW to figure the problem out and get the computer back to me in > short order. > > After a day of work at GW they did indeed agree that Window Eyes was > causing my problem and after another couple of days they pinned it down to a > timing problem with the Windows Log On service and GW did in fact resolve the > problem on my computer and will include the fix in the 7.2 release of WE. > Aaron indicated that this fix would probably benefit a small number of WE > users with the same or similar problem. > > It cost me a total of $19 to send GW my computer and since it was in > fact a WE problem they paid the shipping back. I see that as a few dollars > well spent and just another indication of the great support that GW provides. > > So when GW recommends that you send in your computer don't be like > me and hesitate and send it in if at all possible. You will probably get > your problem solved and maybe just maybe make Window Eyes even a better > product. > > If you reply to this message it will be delivered to the original > sender only. If > your reply would benefit others on the list and your message is > related to GW Micro, then please > consider sending your message to [email protected] so the entire > list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You > can manage your list > subscription at http://www.gwmicro.com/listserv. > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and your message > is related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You > can manage your list subscription at http://www.gwmicro.com/listserv. > > > -- > Aaron Smith > Product Support Specialist * Web Development GW Micro, Inc. * 725 > Airport North Office Park, Fort Wayne, IN 46825 > 260-489-3671 * gwmicro.com > > To insure that you receive proper support, please include all past > correspondence (where applicable), and any relevant information > pertinent to your situation when submitting a problem report to the GW > Micro Technical Support Team. > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
