Sorry, this doesn’t make sense. What does “send the text” mean? I can’t even get the Log-In window to open much of the time. When it does open, sometimes, the fields will not accept characters or they will only do so very slowly. At first, I saw the Okay buttonh at the bottom of the page. Now, it won’t even display. The same is true when I try to type in a temporary password from the Forgot Password dialog. Also, the edit boxes are all disabled now. Even after the program was forcibly totally locked and unlocked by T Mobile Customer Service, nothing has changed. They can send me temporary passwords to my phone all day long, but if the edit boxes for entering the temporary password and my new password twice are disabled, I can do nothing. I am used to working with sites that are not ideal, but this is ridiculous. The fact that one may be able to use this site if the gods so move and you blow on the computer correctly is hardly satisfactory. Of course, you can’t E-mail T Mobile or give them any sort of feedback except on the phone. I haven’t tried their chat service because that sounds scary, given the way other parts of the website work. Yes, Amazon, and even ITunes, are better. The main reason I wrote this is that I hadn’t used T Mobile’s website for along time. I decided to tryit, knowing that I would need to create a new password. I haven’t been able to set a new password after 2 or 3 hours of work,not including my attempts with their Customer Care. To add to this, in one of my attempts, I was greeted with a captcha in IE 10. Obviously, I couldn’t read it, so I closed the window. I tried inFirefox and could not get the Log-In window to open at all. If this isn’t enough, We locked up 4 TIMES while I was typing this E-mail in WLM. Four error reports were generated, so I sent them to GW. From: Isaac Sent: Monday, April 01, 2013 10:23 PM To: Tom Fairhurst ; info GW Subject: Re: T Mobile
it's tricky, go to type in your phone number send the text, and then arrow all the way to the bottom of the page and then go up to the top of the page and start arrowing down, you'll get the hang of it ----- Original Message ----- From: Tom Fairhurst To: info GW Sent: Monday, April 1, 2013 11:25 AM Subject: T Mobile I am using WE 8.1, Windows 7 64-bit, and IE 10. I can’t log into this site. I locked myself out. I then tried to reset my password, but the edit boxes for entering the temporary password were disabled. The telephone support was not very helpful. Th;ey finally totally locked my account so it could be restarted, but I am still not able to proceed. I finally got a captcha screen, so I tried Firefox 19.0.2, butg it doesn’t work either. Sorry for the long read. I wrote all this to ask if anyone has tried using this site recently. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
