try
m . t - mobile . com
----- Original Message -----
From: Tom Fairhurst
To: info GW
Sent: Monday, April 1, 2013 11:45 PM
Subject: Re: T Mobile
Sorry, this doesn’t make sense. What does “send the text” mean? I can’t even
get the Log-In window to open much of the time. When it does open, sometimes,
the fields will not accept characters or they will only do so very slowly. At
first, I saw the Okay buttonh at the bottom of the page. Now, it won’t even
display. The same is true when I try to type in a temporary password from the
Forgot Password dialog. Also, the edit boxes are all disabled now. Even after
the program was forcibly totally locked and unlocked by T Mobile Customer
Service, nothing has changed. They can send me temporary passwords to my phone
all day long, but if the edit boxes for entering the temporary password and my
new password twice are disabled, I can do nothing. I am used to working with
sites that are not ideal, but this is ridiculous. The fact that one may be able
to use this site if the gods so move and you blow on the computer correctly is
hardly satisfactory. Of course, you can’t E-mail T Mobile or give them any sort
of feedback except on the phone. I haven’t tried their chat service because
that sounds scary, given the way other parts of the website work. Yes, Amazon,
and even ITunes, are better. The main reason I wrote this is that I hadn’t used
T Mobile’s website for along time. I decided to tryit, knowing that I would
need to create a new password. I haven’t been able to set a new password after
2 or 3 hours of work,not including my attempts with their Customer Care. To add
to this, in one of my attempts, I was greeted with a captcha in IE 10.
Obviously, I couldn’t read it, so I closed the window. I tried inFirefox and
could not get the Log-In window to open at all. If this isn’t enough, We locked
up 4 TIMES while I was typing this E-mail in WLM. Four error reports were
generated, so I sent them to GW.
From: Isaac
Sent: Monday, April 01, 2013 10:23 PM
To: Tom Fairhurst ; info GW
Subject: Re: T Mobile
it's tricky, go to type in your phone number send the text, and then arrow
all the way to the bottom of the page and then go up to the top of the page and
start arrowing down, you'll get the hang of it
----- Original Message -----
From: Tom Fairhurst
To: info GW
Sent: Monday, April 1, 2013 11:25 AM
Subject: T Mobile
I am using WE 8.1, Windows 7 64-bit, and IE 10. I can’t log into this site.
I locked myself out. I then tried to reset my password, but the edit boxes for
entering the temporary password were disabled. The telephone support was not
very helpful. Th;ey finally totally locked my account so it could be restarted,
but I am still not able to proceed. I finally got a captcha screen, so I tried
Firefox 19.0.2, butg it doesn’t work either. Sorry for the long read. I wrote
all this to ask if anyone has tried using this site recently.
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