If you go to add / remove apps it will show if it's there. Sam
-----Original Message----- From: Kevin Huber [mailto:[email protected]] Sent: Monday, April 14, 2014 8:12 AM To: Van Lant, Robin Cc: GW-info List - GW Micro ([email protected]) Subject: Re: Office & Outlook Enhance apps not appearing on WE App menu or in App Manager list view Hi Robin: One of the problems that you could be running into, is that the apps that you are talking about do not run unless their respective applications are running. For example, when Microsoft Outlook is not running, you will not find Outlook Enhanced listed in the list of apps, even though it is installed. This is because the Outlook Enhanced app only becomes active when Microsoft Outlook is started. Kevin Huber On 4/9/14, Van Lant, Robin <[email protected]> wrote: > I was trying to trouble shoot why my message virtualization option in > Outlook wasn't working tonight. In the WE control panel, I found that both > Office Enhance and Outlook Enhance appear as installed on the Add / Remove > Apps list. Just to be safe, I removed them and reinstalled them. When I go > to the App Manager to see which apps are running, Office and Outlook are not > listed. They are also not listed on my Apps drop down where I can go to the > Message Virtualization add-in option. > > Oddly, I had closed and reopened Outlook 2010. I was able to open the > Window Eyes Outlook Calendar using Insert C and my message headers seem to > be reading the way I had recently tweaked them, but still no luck of > actually finding the apps on the WE Control Panel. > > I just powered down for the night on the impacted laptop and would love a > miracle to happened when I boot up again, but am asking here if I'm missing > anything. I'm new enough to Outlook and these apps that I don't know if I > missed some subtle thing. > > Running WE 8.4 on Windows 7 with Office 2010. > > > > Robin Van Lant | Sr. Program Manager > Strategy & Performance Management | Key Equipment Finance > 720-304-1060 | [email protected] > > > > This communication may contain privileged and/or confidential information. > It is intended solely for the use of the addressee. If you are not the > intended recipient, you are strictly prohibited from disclosing, copying, > distributing or using any of this information. If you received this > communication in error, please contact the sender immediately and destroy > the material in its entirety, whether electronic or hard copy. This > communication may contain nonpublic personal information about consumers > subject to the restrictions of the Gramm-Leach-Bliley Act. You may not > directly or indirectly reuse or redisclose such information for any purpose > other than to provide the services for which you are receiving the > information. > > 127 Public Square, Cleveland, OH 44114 > If you prefer not to receive future e-mail offers for products or services > from Key > send an e-mail to mailto:[email protected] with 'No Promotional E-mails' > in the > SUBJECT line. > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
