Bullshit, charge them the fee, reformat then charge them to setup the
system & network to properly defend them against future problems. That
is a much more efficient use of their funds then cleaning a system that
may or MAY NOT be clean when you're done. It also frees your from the
nightmare of what they may have had installed causing you problems that
you can't track down.
In the my shop days we mostly did this because surgery was so hit or
miss but we charged 3 hours to reinstall. More in some cases where the
tech's were slow and the owner insisted that we charge even though it
was the techs speed, not the real time it should have taken which I did
not agree with,
Thane Sherrington wrote:
At 09:47 AM 19/07/2005, Christopher Klein wrote:
When I get a customer who has an insane amount of
spyware, I try to take it home with me. If I can
watch TV, or do something else while running the scan
I don't charge them nearly as much...maybe an hour
total depending.
That's my approach as well to onsite calls.
T
