Thane Sherrington wrote:
You do know they are one of the largest computer manufacturers in the
world?
Sure do. Ask the common person on the street. "Who is Acer?"
Affordable is one thing. Cheap to the point of low margins eroding
quality and service is another. Dell is in the latter camp.
Build quality? Customer service quality?
Dell has acknowledged that their CS quality largely sucks. They're
working on fixing that. I have found that a lot of IT companies have
just as poor, if not worse, support than Dell. The fact that they have
acknowledged this and are working to fix it gives them high marks in my
book.
And they've skimped on quality and QC, as is clear illustrated in
battery issue. Will they address that too? And if so, will it save
them? Selling on price is one of the worst worlds to be in. Anyone can
take that away from you.
Well, six batteries failed out of how many millions shipped? Seems to me
that that's a pretty good track record.
And yes, they are addressing it too. This is a voluntary recall.
Computers are a commodity product now. The only way to mass market sell
them is based on price. Even Apple realized that, which is why the
prices of new Mac's are much lower than they were before.
-ben
