At 02:02 PM 13/12/2006, Greg Sevart wrote:
I've found that the best approach is to use the online chat, and simply state that the drive has failed, you need a replacement under the warranty, and that you are capable of installing the replacement yourself. In my cases, they've just sent out a replacement drive overnight air (with return label) with no hassles.
So you just tell them that the drive is complete dead? That's not a bad idea.T
