similar with cox after phone install, tech found the installer had not used outside connectors in the box. or at least what he said, replaced the cable ends and all has been well.
Amazing when u do nothing, have a problem and it is your fault when you call, I tell customers to not let them randomly have you change stuff in your box when they tell you to. how can it be working one second and down the next unless it is them. ( not withstanding spyware or a virus of course ) or lets not forget kids in general :-[ fp At 11:35 AM 10/3/2007, Jeff Lane Poked the stick with: >T, > >I went through a similar situation here for almost two years with Comcast. >Random disconnects. Sounds like his are acute, though, as mine were spread out >over much longer and varied time lengths. It sounds like he may have an >incoming signal problem....that was the issue here. It turned out that one of >the connectors in the underground utilities box had a very slight crack and >even changes in barometric pressure would case an outage. It would eventually >come back on by itself. I fought with Comcast for two years until one of my >neighbors installed broad band and had one outage right after another, right >out of the box. Ironically there was a Comcast truck working on the box at the >corner, on an unrelated call, at the same time they were trying to get the >other folks up and running. Neither could find anything until one of the got a >flat disconnect.......then they finally agreed it was in their system! The guy >in the box found it after an hour or so and it's been fine ever s! ince. > >I really hope this helps and is just another option. Good luck getting any >help for the ISP. > >Jeff > > > > >----- Original Message ----- From: "Thane Sherrington" <[EMAIL PROTECTED]> >To: "The Hardware List" <hardware@hardwaregroup.com> >Sent: Wednesday, October 03, 2007 6:47 AM >Subject: RE: [H] Motorola SB5101 > > >>At 10:19 AM 03/10/2007, Hayes Elkins wrote: >>>You bypassing the router for testing? Ask to speak to a Level 2 >>>engineer/tech - it is absolutely a provisioning problem if this still >>>happens when bypassing the router. Firmware is updated from the ISP. >> >>I moved the router to my SB5101 at my house and used it for 12 hours with no >>problems (the first two hours, I surfed myself, and after that I set it up >>for automated testing.) >> >>T >> >> >>>> Date: Wed, 3 Oct 2007 09:36:11 -0300 >>>> To: hardware@hardwaregroup.com >>>> From: [EMAIL PROTECTED] >>>> Subject: [H] Motorola SB5101 >>>> >>>> I have a customer who is getting disconnect problems with his SB5101 >>>> (provided by his ISP.) He surfs for 5 to 10 minutes, then it >>>> disconnects (he get's page not found) for about five minutes, then it >>>> comes back up for 5 to 10 minutes. I looked at the modem log file, >>>> and the date keeps reverting back to 1970 in the log entries. In my >>>> experience, that is due to a provisioning problem at the ISP (wrong >>>> modem in their configuration) but of course, they are blaming his >>>> router (which is from us, and I used it for twelve hours on my SB5101 >>>> at home and it worked fine.) I don't know enough about the log >>>> entries to be able to tell him, "see this error, this proves a modem >>>> problem" and I can't find anything useful googling the errors (except >>>> that it might be a firmware problem, but I don't see anywhere to >>>> download firmware.) Does anyone have more information (or a place I >>>> can get more information) on the SB5101s? >>>> >>>> T >>>> >>> >>> >>>---------- >>>Help yourself to FREE treats served up daily at the Messenger Café. >>><http://www.cafemessenger.com/info/info_sweetstuff2.html?ocid=TXT_TAGLM_OctWLtagline>Stop >>> by today! >>> >>>__________ NOD32 2569 (20071003) Information __________ >>> >>>This message was checked by NOD32 antivirus system. >>><http://www.eset.com>http://www.eset.com >> >> > -- Tallyho ! ]:8) Taglines below ! -- To risk nothing is to risk everything.
