Alfred,
At a previous job we used bugzilla, and a lot of the problem was that
people outside the development had a lot of trouble with the
interface. (it can get rather complex)
I have a bit of experience "slimming down" bugzilla, it's a fairly
modular system underneath.
I'd be happy to help anyone interested in setting this up, or I could
set it up myself, if I knew it would be of use. There were also a few
internal tools that we developed, such as a CLI-based "search" and
IRC bot. I'm sure I could obtain these if necessary. I have the
limited time required to maintain the system, but I don't really have
the time to moderate it.
That said, someone at valve should be on the moderation team, to
ensure that bugs are indeed bugs... I'm sure you know what I'm
talking about. :)
On Jan 16, 2006, at 10:43 PM, Alfred Reynolds wrote:
Anything that means I spend less time hunting down information and
more
time debugging would be useful.
- Alfred
Joel Dickson wrote:
Ok Alfred, bug tracking is something that there is a lot of open
source
stuff out there to take care of, and its not to hard to get going if
you
have a large group of people willing to put an hour or two in a week
each. If the community were to come up with something themselves,
would
valve back it? (i.e. refer users to it, and have some staff on hand
that
would provide feed back)
I think this comes back to the old flaming argument of valve vs GSPs
and
who owes who.
I think that if us GSPs were to startup something like this ourselves
it
would be a great tool for us, but if it's not taken any notice of by
valve then it no use anyone, i.e. it just becomes a giant list of
problems with little no fixes.
And with Valves current attitude with support services to GSPs I
doubt
they'll ever come out with something like this as it would mean very
little ROI to them (I'm not saying that's a bad thing, I'm just
saying
that's a fact of life), so even if it is on their agenda I'm guessing
it
always going to take 2nd set to other projects.
So do you think Valve would support a community project like this
Alfred? And if so how far would they go in supporting it?
Joel.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alfred
Reynolds
Sent: Tuesday, 17 January 2006 4:00 PM
To: hlds_linux@list.valvesoftware.com
Subject: RE: [hlds_linux] reporting bugs (question to valve/alfred)
It could be useful if it:
- isn't full of spam
- contains unique bugs (not duplicates)
- has extensive information about the problem (ways to reproduce it,
screenshots/logs, platform details, people to contact to chase the
problem up)
- has a strong editorial staff/person enforcing the above 3
Someone was surprised a couple days ago when I asked about a bug, it
is
because this list can become "verbose", I don't read every post
fully.
Having something like this filter out the flame wars would certainly
help.
We are actually working on something internally that may enable this,
but I don't have a solid timeframe on it right now.
- Alfred
Kyle Lutze wrote:
Hell, I'm sure a lot of people would be willing to host it / post
bugs properly and manage duplicated threads on their own time,
alfred: you think it's worthy?
I at least think it would be a great, if not just to let people know
what's being worked on and to keep track of the status.
Kyle
Stan Bubrouski wrote:
It probably has to do with the fact that steam support can be used
for this (I think) and the fact that they would probably get about
1000 new bug reports a week, and ahhh probably can't staff that ;-)
-sb
On 1/16/06, Evaldas Zilinskas <[EMAIL PROTECTED]> wrote:
Great idea. I agree.
----- Original Message -----
From: "Erik Hollensbe" <[EMAIL PROTECTED]>
To: <hlds_linux@list.valvesoftware.com>
Sent: Tuesday, January 17, 2006 12:37 AM
Subject: Re: [hlds_linux] reporting bugs (question to valve/
alfred)
On Jan 16, 2006, at 1:39 PM, Marcel wrote:
Hey,
wouldn't it be much better setting up a bugtracking service like
mantis or bugzilla? This would bring more clarity and a better
overview of outstanding bugs or feature requests.
I think someone should invest some minutes on this.
This is a great idea! If used properly, it could also double as a
knowledge base for commonly encountered issues.
--
Erik Hollensbe
[EMAIL PROTECTED]
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--
Erik Hollensbe
[EMAIL PROTECTED]
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