It's a lost battle you've got there. I sent in about a steam community group 
ownership thing too. Took them ONE MONTH to get any sort of reply. And the 
reply was that the owner had to delete the group. However, one time before they 
did delete a group for me, no issues. 

> From: sai...@specialattack.net
> To: hlds_linux@list.valvesoftware.com
> Date: Fri, 22 Jul 2011 10:19:44 +0200
> Subject: Re: [hlds_linux] Steam support
> 
> For server related issues we have this wonder full list (which I am still 
> grateful for that it didn't get migrated to the steam support forums)
> 
> Saint K.
> ________________________________________
> From: hlds_linux-boun...@list.valvesoftware.com 
> [hlds_linux-boun...@list.valvesoftware.com] On Behalf Of DontWannaName! 
> [ad...@topnotchclan.com]
> Sent: 22 July 2011 10:18
> To: Half-Life dedicated Linux server mailing list
> Cc: Half-Life dedicated Linux server mailing list
> Subject: Re: [hlds_linux] Steam support
> 
> I think there are certain techs at steam support that may specialize in 
> servers. Maybe be more clear in your message when asking for support that 
> it's game server related.
> 
>  I'm sure they get thousands of non server questions so a single server 
> question could go lost in translation. When I contact support for server 
> stuff this works for me. I just ask for TF2 server support.
> 
> Sent from my iPhone 4
> 
> On Jul 22, 2011, at 12:52 AM, doc <drga...@gmail.com> wrote:
> 
> > Well I hear it's hit or miss with steam support, but what is the issue
> > you're trying to have addressed?
> >
> > On Fri, Jul 22, 2011 at 12:34 AM, Saint K. <sai...@specialattack.net> wrote:
> >> The other day some genius on this mailing list told me: "Why do you report 
> >> this here, shouldn't you report this to steam support" etc. etc. etc.
> >>
> >> I tried, and I knew I shouldn't have listened. It took them over a week to 
> >> provide an initial reply, and once I got a reply, it was one of those 
> >> default "you can do fuck all with this reply" replies.
> >>
> >> What does a community host do if they require specific support from steam 
> >> which is not directly srcds related, but you won't receive any help from 
> >> the steam support either? (Cause all they seem to be able to do is 
> >> copy/paste pre-fab answers)
> >>
> >> Saint K.
> >> _______________________________________________
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> >> please visit:
> >> http://list.valvesoftware.com/mailman/listinfo/hlds_linux
> >>
> >
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> 
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