Hi, are you sure they are using the level of IPCS from the same z/OS as you are on? There are a lot of chances to lose data between IPCS versions. The classic one is the claim that there is no SYSTRACE in the dump. You can only find the SYSTRACE in IPCS if you use the same level IPCS as the z/OS of the system the dump was taken on.
This is a big problem for ISVs. The dump should be analyzed with at least the appropriate SYS1.MIGLIB & SYS1.PARMLIB from the same level z/OS. ie if the dump was taken on z/OS 1.9 the the MIGLIB & PARMLIB (for IPCSPARM) should also be from z/OS 1.9. Good Luck Best Wishes / Mit freundlichem Gruß John Grimmette _________________________________ S o f t w a r e A G Global Information Services Mainframe-System-Programmierung Uhlandstr. 12 64297 Darmstadt Phone: +49-6151-92-1309 mailto: [email protected] www.softwareag.com Software AG - Sitz/Registered office: Uhlandstraße 12, 64297 Darmstadt, Germany, - Registergericht/Commercial register: Darmstadt HRB 1562 - Vorstand/ Management Board: Karl-Heinz Streibich (Vorsitzender/Chairman), David Broadbent, Mark Edwards, Dr. Peter Kürpick, Ivo Totev, Arnd Zinnhardt; - Aufsichtsratsvorsitzender/ Chairman of the Supervisory Board: Dr. Andreas Bereczky - http://www.softwareag.com/ -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Barbara Nitz Sent: 14 July 2010 13:48 To: [email protected] Subject: Re: Missing data in SVC Dump >We had a rash of errors coming out of a vendor product so we set a slip >trap. So, without the GRSQ, they are saying "we cannot debug your problem" >because it is missing. And of course we cannot willingly recreate the >problem. So, I will enhance our settings to be a bit more "everything >no matter what" in the dump. And is your problem even remotely an ENQ lockout problem? If you can set a slip trap, it does not sound like a hang (which would be an indication of an ENQ lockout). Because in any other case (no ENQ lockout), 'data not in dump' without further explanation is just an excuse. Regards, Barbara ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
