>IMHO it's better (safer) that "self service password reset".

A full service reset could be costly.
I was once a customer of a service provider that charged us for each reset.
Each year we paid them twice as much as the cost of a self-service solution.

And, we're not talking about one of the cheap ones.
We're talking about a redundant server with connections to windows, z, *nix, 
including LINUX, active directory, and things we didn't have.

They can be very secure.
We had 3-question challenge response, full profiling of users -- the works.

-
Ted MacNEIL
eamacn...@yahoo.ca

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