I get your drift, but have to disagree, respectfully. This is a discussion group, not a technical support service. IMO, there are no customers here.
Regards, Greg Shirey Ben E. Keith Company -----Original Message----- From: IBM Mainframe Discussion List On Behalf Of Bill Fairchild Sent: Wednesday, March 07, 2012 9:54 AM We have many of the same customer service issues here on IBM-MAIN. The customers are those who ask questions. The servicers are those who try to help the customers by answering their questions. Sometimes the customer asks how to do something before ever trying to do it. Sometimes the customer is willing to read a manual but doesn't know how to find which one to read first. Sometimes the customer doesn't write English very well. Sometimes the service borders on arrogant, but usually the server is trying to be helpful. Etc. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
