Hal Merritt wrote:
Bingo. And now we are back to the question: 'Who audits the auditors?'
Folks from the EU please opine on the effectiveness of ISO 9000. I heard
that the EU embraced ISO 9000 to the point of being the law in many
countries.
It seems ISO 9000 fell out of favor here in the US a few years ago.
ISO 9000 is some kind of "business fashion" IMHO. In the past every
company thought about data warehouse, then CRM became popular. It also
similarly with ISO 9000. Nowadays we have SOX (yes, in EU), "Basel
regulations", etc.
Are those things stupid? NO!
What companies did before data warehouse era ?
What companies did before ISO9000 or SOX ?
Good companies had some kind of CRM, DWH, or audits. Those things
(processes, applications) were remained unnamed.
BTW: Easy recipe how to get ISO9000.
It is required to pass formal certification. But you can certify only
*one* of the processes within your company, i.e. Purchase Order.
After that you can proudly claim "We're ISO 9000 compliant!".
The resto of the company can remain unaffected.
BTDT.
BTW: One of the biggest polish computer (PC) assemblers had ISO. The
quality of their PCs was horrible, but the (poor) quality was
predictable and repeatable. <g>
Or are we getting to far off topic?
IMHO yes.
BTW: I know companies, where audit dept is responsible both for audit as
well as rule design. So they create the rules and check the compliance.
--
Radoslaw Skorupka
Lodz, Poland
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