> -----Original Message----- > From: IBM Mainframe Discussion List > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Fochtman > Sent: Sunday, February 25, 2007 11:04 AM > To: IBM-MAIN@BAMA.UA.EDU > Subject: Re: License keys for ISV products(What alternatives > are there?) > > > -------------------------<snip>----------------------- > I would find it hard to believe that the unnamed vendor with > 9-5 support > would have strongly objected for a "one of" weekend support. > ----------------------<unsnip>----------------------- > You'd be amazed at the number of vendors that will NOT > provide support > outside the 9-5 M-F window. I even had a vendor rep hang up > on me in the > middle of a call because it was now 5:00 PM where he was. > Some of those > (unprintables) are unionized and unions havee INCREDIBLE power here. > Needless to say, our business relationship with that > particular vendor > ended the next day. We learned how to manage without his package and > saved ourselves a bundle of $$$ besides. > > Names deleted to protect the incompetant. And stoopid!!
Had the same problem, likely with another "vendor". His train left the station at 5:00 pm Eastern time. He would leave in order to catch his train, even in a "sev 1" situation. The company's response was to 1.5 hours for him to get home and they would conference him in. Yes, he was the ONLY person in the company who could help with debugging a problem. And the SOBs would NOT give the source so that I could fix it. And I could have. My joy in this is that he has retired and the company no longer supports direct VTAM communications. And instead of rewriting the mainframe software to use the new SOA interface, they decided to let the "experts" in the Windows development here do it. They are still cursing and writing "work around" to bugs in the vendor's interface. -- John McKown Senior Systems Programmer HealthMarkets Keeping the Promise of Affordable Coverage Administrative Services Group Information Technology The information contained in this e-mail message may be privileged and/or confidential. It is for intended addressee(s) only. If you are not the intended recipient, you are hereby notified that any disclosure, reproduction, distribution or other use of this communication is strictly prohibited and could, in certain circumstances, be a criminal offense. If you have received this e-mail in error, please notify the sender by reply and delete this message without copying or disclosing it. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
