>http://members.ozemail.com.au/~oscarptyltd/Letter%20to%20Sam%20Palmisano.html

I don't know if this is going to be convincing.
Especially with spelling errors:
1. It's "z/OS", not "Z/OS".
2. You have spelled "student" as "studnt" in one place.

It may seem nit-picky, but spelling errors always reduce the credibility of any 
document.

-
Too busy driving to stop for gas!

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