Hello

We have an intermittent problem with IEFACTRT and are wondering if
anyone else has ever seen this phenomenon. We're running z/OS 1.7 with
Top Secret 9.0 but the problem goes back at least several years and
software levels. 

Like many shops, we use the exit to write WTO messages at the end of
each batch job step. Every once in a while a user reports that the
messages are no longer being written for his batch jobs, even though the
messages were being produced for that user the previous day (or previous
hour) and the messages are still being produced for other users' jobs.
The messages don't come back for that user's batch jobs until the next
time we IPL the LPAR.

We have never been able to figure out what causes this problem. The type
30, subtype 4, smf records are still being cut for the jobs without the
messages. I have looked through the exit code without finding anything
useful. We're wondering if something prevents the IEFACTRT exit from
being called for certain users.

This week the problem has been reported in our applications development
LPAR. For at least 3 userids (or ACIDs in Top Secret terminology) the
messages stopped appearing early Monday morning. There is nothing in
logrec at that time and I don't see anything strange in syslog, either. 

A search of the archives turned up one thread about a similar problem at
a DR site but there didn't appear to be any resolution.

Thanks in advance for any suggestions.

Ruth O'Connor
Senior Systems Software Specialist
Boston University

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