On Tue, 2009-07-28 at 08:17 -0400, Klein, Kenneth wrote: > One head on pike and the whole room will be more alert.
Agreed. This isn't a technical problem; it's a management problem. I had a young operator once who replied 'U' to a message - apparently because that's what you *do* when a WTOR comes up. It made a mess and I chewed her out for it, reducing her to tears. But I learned something from that as well, and improved training, and nobody on my staff made the same mistake again. -- David Andrews A. Duda and Sons, Inc. david.andr...@duda.com ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
