In <1353851319788465.wa.karljseversonraytheon....@listserv.ua.edu>, on
12/31/2012
at 09:16 AM, Karl Severson <karl_j_sever...@raytheon.com> said:
>At any rate, I have been home since the 16th and have not heard
>any news from the customer so I can only report from what I
>witnessed while I was out there. The IBM business partner CE was
>more experienced with hardware than SM but the general feeling
>was that SM was working okay so it must be a hardware problem as
>he was able to IPL the system from tape. My question would be if
>it is a hardware problem, why did the system pass diagnostics?
>The only thing I can think of is that diagnostics do not take SM
>into consideration.
Hardware diagnostics are not infallible, although these days they are
fairly good for the routine problems. Unfortunately, when a CE is
trained for a cookbook approach, he may not be able to deal with
unusual problems.
--
Shmuel (Seymour J.) Metz, SysProg and JOAT
Atid/2 <http://patriot.net/~shmuel>
We don't care. We don't have to care, we're Congress.
(S877: The Shut up and Eat Your spam act of 2003)
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