We've had the extended version for so long that I can't remember life without it. What I do remember is that several years back, our software license folks 'forgot' to pay the SoftwareXcel bill. We were suddenly unable to report problems via ServiceLink. It got straightened out in a few days, but it was jarring to go unsupported.
And yes, we have periodically used the Q&A service, though we could probably get along without that. It's nice to be able to report a 'problem' without knowing in advance whether it's a defect in the product or a defect in our understanding. I don't know the boundaries between basic and extended. . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-543-6132 Office ⇐=== NEW robin...@sce.com -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Ed Jaffe Sent: Friday, September 08, 2017 8:17 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: SoftwareXcel Discontinued On 9/8/2017 12:12 AM, Timothy Sipples wrote: > SoftwareXcel, and its successors, provide additional support services > above and beyond Program Services, notably including some "how-to" support. It used to be that if you didn't have at least SoftwareXcel Basic Edition, you could not logon to IBMLink to search for fixes, you could not open PMRs electronically (you had L1 voice only), and you could not download PTFs electronically (you had tape only). Are you saying that I can now search for fixes, open PMRs electronically, and download PTFs electronically without paying for SoftwareXcel Basic Edition? Please elaborate! Haha! Never in my life have I asked anything resembling a "how to" question via a support channel. I don't think that's even possible with SoftwareXcel Basic Edition! LOL -- Phoenix Software International Edward E. Jaffe 831 Parkview Drive North El Segundo, CA 90245 http://www.phoenixsoftware.com/ ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
