To me it boggles the mind that a company would charge extra for Web-based support as opposed to voice-based support. Most software companies, if anything, use the opposite approach.
Charles -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Ed Jaffe Sent: Friday, September 8, 2017 8:17 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: SoftwareXcel Discontinued On 9/8/2017 12:12 AM, Timothy Sipples wrote: > SoftwareXcel, and its successors, provide additional support services > above and beyond Program Services, notably including some "how-to" support. It used to be that if you didn't have at least SoftwareXcel Basic Edition, you could not logon to IBMLink to search for fixes, you could not open PMRs electronically (you had L1 voice only), and you could not download PTFs electronically (you had tape only). Are you saying that I can now search for fixes, open PMRs electronically, and download PTFs electronically without paying for SoftwareXcel Basic Edition? Please elaborate! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
