I *thought* SoftwareXcel got you the ability to open Q&A PMR's, and Premium response on non-sev1 PMR's. Am I incorrect? I've used both, especially Q&A for how to questions. I've sparingly used Premium response for non-sev1 problems that I needed(or wanted) service on immediately.
_________________________________________________________________ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dana Mitchell Sent: Tuesday, September 12, 2017 9:18 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: SoftwareXcel Discontinued **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** On Mon, 11 Sep 2017 12:51:38 -0400, Tom Conley <pinnc...@rochester.rr.com> wrote: > >FWIW, > >I signed on to my IBM id with the Jack-Squat service offering, and it >brought up an SR. Did not fill it out, so no idea what would happen.... > >Regards, >Tom Conley > I can confirm that it does indeed work, http://www.ibm.com/support to open a new SR and manage existing ones. I have been doing it that way for years for IBM i and z problems with no softwarexcel. Dana ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
