> On Dec 6, 2017, at 8:25 AM, Kirk Wolf <k...@dovetail.com> wrote: > > Co:Z is not SMP/E. We have reasons for that. The requirement has only > come up once from our enterprise customers in ten years. > > I'm sorry that you were unable to register for our Community Forum. We > have instructions on how to register on our support page. We had to make > it this way to keep the spammers out. In any case we are not going to > answer sales questions on the free Community technical forum. As > indicated on the support page, send an email to i...@dovetail.com > <mailto:i...@dovetail.com> if you > would like pricing information for the Enterprise License and Support > agreements. > > Kirk Wolf > Dovetailed Technologies > http://dovetail.com <http://dovetail.com/>
You guys really do need to simplify the registration process. *ANOTHER* vendor I deal with is equally a PITA for asking simple questions that are of non really technical issues. I was asking the guy why they made asking questions so difficult and was it do to SPAM or just a lot of junk questions? He asked me to wait for a minute and he brought the woman who actually looked at the questions asked and she said well there has never been a spam issue but some questions needed to be sent up to the support people and other questions that they didn’t know who/why the were being asked and emailed the back a info sheet, that seem to resolve all the misc stuff that came in, so I am not sure how much spam you guys got but it helped their sales as like me I get turned off by non answers. I am reminded of a “simple” product like yours. I believe it was a 22.95 for a tape. They shipped you the source and you were expected to compile and link it. To actually run it you created a top that did a LISTC cat(what ever the catalog name was). Then it passed the file to this progam and it made a prettier IDCAMS list. The problem was that they didn’t write it very well and anytime IDCAMS changed the output *YOU* were expected to patch the program. I had a irate user and she wanted the reformatted output. I suggested that she got a program request and let the programmers deal with it. She was insulted I wouldn’t do it. Ed ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
