> IBM's Service Director PC did log itself into VM via a 'terminal': PC > had a cable into a 3172? controller and looked like 'terminal' from VM's > viewpoint. > hence, SERVICE - 0362
If I remember that product correctly, an automated process on an outboard PC logged in and periodically ran a number of commands and stored the output in the outboard PC for retrieval by remote support personnel, both IBM and customer. There was a OS/2 GUI widget you could use to grab a "dashboard"-like display of multiple systems, and get a quick picture of a whole complex. It had both TSO and CMS options. Most of the implementations I remember were to allow IBM remote support people to get info without actually allowing them to directly log in to a live system. It also bypassed some limitations in the support processor remote access code.
