Hello Stephen Gentry, IBMLINK is a purchase item for a specific name. Your manager will have to give you the sign on name and password. ShopZSeries should be using your email address and whatever password you made when registered. I would suggest bring up your IE Browser, delete all the temp files and cookies, shutdown the browser and restart. That should get rid of the all ready signed on situation. I do believe that ShopZSeries is very easy and gets the correct RSU you will need. Finally, Call the IBM support line and start a Problem with IBM for ShopZSeries or IBMLINK if you have issues with either one. Let us know what happens. Ed Marin
________________________________ From: The IBM z/VM Operating System on behalf of Gentry, Stephen Sent: Mon 4/12/2010 10:59 AM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: shopzseries What prompted the phone call to support: I tried to log on to Shopzseries and got an error. Basically, logon rejected, go register. I know I'm registered because I've used Shopzseries within the past 3 months to check on some service. So, I accused myself of poor typing skills and tried again. Same results, can't log on. I went to ResourceLink and was able to log on with the user id and password that I used with Shopzseries. I meandered around in ResourceLink until I came to a webpage about ordering service. That page had a link to Shopzseries and since I was already logged in, I thought it would take me straight into Shopzseries. Well, it did, sort of, but I had to log in to Shopzseries. What??? So, I try the log in process again. Same results, can't log in, go register. Ok, I'll register. I go to that web page, type in the userid (and other required info) I used for ResourceLink and I get an error stating that userid is already in use. What??? Then why won't it let me logon. I did the reset password route. Shopzseries still wouldn't let me log in. The contact support loop ensued. IIRC, IBM went through a process of allowing users to use the same password across all afore mentioned web pages. -----Original Message----- From: The IBM z/VM Operating System [mailto:ib...@listserv.uark.edu] On Behalf Of Alan Altmark Sent: Monday, April 12, 2010 9:11 AM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: shopzseries On Monday, 04/12/2010 at 08:25 EDT, "Gentry, Stephen" <stephen.gen...@lafayettelife.com> wrote: > I?m sorry to post this to the list but I am getting no satisfaction from the > normal support phone numbers when I contact shopzseries with log on problem. > > I keep getting past off to another person. The last person I was in contact > with told me to call the support number I started with. So, if anyone knows > who can be contacted regarding logging on to shopzseries that is not level 1 > (one) support, I?d appreciate the information. > > This is NOT an intent to start a flame thread regarding shopzseries, I just > want to log on, get the RSU I need so I can do my job. Call again. When you get to Level 2, tell them what happened. If they can't deal with it, ask to speak to the Duty Manager. Alan Altmark z/VM Development IBM Endicott
