I agree. In addition to that the pre-pay situation can be a major PITA
for expensing purposes. We should add "normal" booking procedures to the hotel
requirements list as well.
--Tom
On Jan 3, 2012, at 11:52 AM, George, Wes wrote:
> Happy New Year, it's time for our triannual hotel complaint thread.
> I hate to do it, but I think that there are people who haven't looked at this
> yet, and I'm hoping that we can perhaps rectify it before the majority of
> folks try to book:
>
> "Instructions for making reservations at Hotel Concorde:
> Please fill out the reservations form and fax it directly to the hotel at:
> +33 1 57 00 50 79 or email it to cmas...@concorde-hotels.com"
>
> It's 2012, but the IETF and this hotel chain expects us to book reservations
> at the main conference hotel by (international) FAX or by *emailing* a form
> which includes a credit card number so that the hotel can hold the room and
> implement its relatively bizarre prepay/anti-cancellation policy.
> Would it be trolling to ask whether anyone verified that "cmasson" has
> support for PGP encrypted-email and a proper method of securely storing (and
> then destroying after use) the several hundred credit card numbers they are
> about to receive?
>
> What person or rate code should we ask for when booking our rooms over the
> phone? (hey if I'm going old school, I'm doing it all the way!) Though, given
> the above, I'm relatively worried that my credit card number will simply end
> up on an unprotected spreadsheet on a PC somewhere in their office even if I
> call to book.
>
> More practically, the hotel blocks at the primary hotel typically fill up
> quite fast once registration is opened, especially since the overflow hotel
> is actually more expensive than the primary. Does the hotel fax/call us back
> to tell us that they have no more rooms available for our requested dates, or
> is the block open-ended such that they will keep selling rooms in it until
> the cutoff regardless of the number?
>
> Evidently "ability to book group rate rooms online" is something that should
> be added to our list of hotel requirements. I'm stunned that it's not there
> already.
>
> Wes George
>
>
>
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