The pre-pay is pretty annoying.  And the "if you cancel too late, we'll take 
all your money" *really* annoys me.  So much so that I booked on-line, direct 
with the hotel at a higher rate for a nicer room, but still better than the 
rate for the alternate hotel.  And no-prepay and cancel by 4pm the arrival day 
or pay one day's room.

I hate doing it this way - the IETF doesn't get any credit for rooms sold.

Mike



At 01:57 PM 1/3/2012, Thomas Nadeau wrote:

>        I agree. In addition to that the pre-pay situation can be a major PITA 
> for expensing purposes.  We should add "normal" booking procedures to the 
> hotel requirements list as well.
>
>        --Tom
>
>
>On Jan 3, 2012, at 11:52 AM, George, Wes wrote:
>
>> Happy New Year, it's time for our triannual hotel complaint thread.
>> I hate to do it, but I think that there are people who haven't looked at 
>> this yet, and I'm hoping that we can perhaps rectify it before the majority 
>> of folks try to book:
>> 
>> "Instructions for making reservations at Hotel Concorde:
>> Please fill out the reservations form and fax it directly to the hotel at: 
>> +33 1 57 00 50 79 or email it to cmas...@concorde-hotels.com"
>> 
>> It's 2012, but the IETF and this hotel chain expects us to book reservations 
>> at the main conference hotel by (international) FAX or by *emailing* a form 
>> which includes a credit card number so that the hotel can hold the room and 
>> implement its relatively bizarre prepay/anti-cancellation policy.
>> Would it be trolling to ask whether anyone verified that "cmasson" has 
>> support for PGP encrypted-email and a proper method of securely storing (and 
>> then destroying after use) the several hundred credit card numbers they are 
>> about to receive?
>> 
>> What person or rate code should we ask for when booking our rooms over the 
>> phone? (hey if I'm going old school, I'm doing it all the way!) Though, 
>> given the above, I'm relatively worried that my credit card number will 
>> simply end up on an unprotected spreadsheet on a PC somewhere in their 
>> office even if I call to book.
>> 
>> More practically, the hotel blocks at the primary hotel typically fill up 
>> quite fast once registration is opened, especially since the overflow hotel 
>> is actually more expensive than the primary. Does the hotel fax/call us back 
>> to tell us that they have no more rooms available for our requested dates, 
>> or is the block open-ended such that they will keep selling rooms in it 
>> until the cutoff regardless of the number?
>> 
>> Evidently "ability to book group rate rooms online" is something that should 
>> be added to our list of hotel requirements. I'm stunned that it's not there 
>> already.
>> 
>> Wes George
>> 
>> 
>> 
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