This wikipage addresses some of the operational aspects you mention:
http://wiki.tools.ietf.org/group/wgchairs/wiki/RemoteParticipation

I would think that could be augmented to address some of the concerns
you raised.

Mary.

On Thu, Feb 7, 2013 at 8:46 AM, Thomas Narten <nar...@us.ibm.com> wrote:
> It is good to document what we have been doing. But the text seems to
> focus on technology and tools...
>
> IMO, what is missing is operational Best Practices. We seem to be
> lacking them (are any written down?) And we don't follow them
> consistently, especially from one WG to another. Many of the problems
> I see with remote participation facilties have to do not with the
> technology per se, but with lack of proper training and advance
> testing. I get the general sense that getting the remote stuff to work
> is a volunteer effort where each person tries it themselves with no
> checklist of obvious things to do in advance, and no recourse if no
> one in the room can get something working.
>
> E.g., I was at an interim meeting last fall, where it looked like when
> the meeting started, that was the the first that folk actually looked
> at the facilities in the room (phone, microphones, etc.) to see how
> best to allow remote participants to speak. The quick conclusion was
> "can't be done". This should have been worked out (and tested) in
> advance, not at the start of the meeting.
>
> Thomas
>

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