Gora Mohanty wrote:
> I would like to say that it should be incumbent on people asking for help to
> first
> exhaust easier avenues. FOSS support is a perennial problem, and
> if you have paid for the RHEL OS, you should demand quality support
> from Redhat. After all, you have paid *them* money, and you should
> deman your money's worth. By and large, I see Redhat as one of the
> best avenues for support in India, and we should hold their feet
> to the fire in this regard. Asking about any free distribution---
> CentOS, Fedora, Debian, Ubuntu, etc.---is another matter.
Truely said, that the people who supports enterprise class linux first
need to speak to the principle vendor. But the problem is Redhat is not
the creator of linux, its community! I don't know how is the redhat
support in India but in UK it is not so.
Lastly, I have been chasing them to update their own subcription
databases and then they said to wait since they follow everything with
US technical team, which is again a not less then a week project.
Finally redhat give us trial version of RHEL which then later linked to
licensed copy of RHEL. See the pain here is we paid the licenses months
ago but we end up installing nearly 15 boxes with trial version of RHEL.
Same is the case with SUSE support, vendors/retailers take their money
and gone! For them it is a very minute issue if some license does't
work,or some problem is there.
What i feel is ok, you take support from Redhat/SUSE but at the same
time, a person should't loose his right to discuss such problems in
public forums unless it is meant only for FOSS.
Regards
Yashpal
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