< first i would like to suggest for that much traffic you need more channel then 32 < recently i installed one of my project at BPTP < you should also discuss about coat effectiveness < also tell more details so i can suggest you better < mail me detail about your project
Regards Vikash Ruhil Infosec consultant Xiarch Solutions Pvt Ltd. On Thu, Mar 17, 2011 at 9:45 PM, Niyaz Ahmad <lists.ni...@gmail.com> wrote: > Hello Friends, > > I need your suggestion for the following scenario. > > An e-commerce company, largely in tourism, has its own in-house 24x7 > customer support facility. > It provides support to its customers through phone and email. > > Its a 30-seats call-center, having only in-bound calls. > Presently they are using a Nortel based system which seems aging. > They have a 32-channel Reliance & MTNL PRI line (Reliance line is primary). > I don't know about the PRI-Card/Server. > The Nortel system provided a real time monitoring, call bargin and call > recording facilities. > Nortel system also provides detailed report of each call hitting their > lines. > The management demands a report based on these details on daily basis. > Each call center agent uses a Nortel based IP phone through which he/she > receives/mutes/unmutes/transfers calls. > The call center usually receives 5000-6000 calls everyday, which may reach > 9000 in peak seasons. > > I plan to propose an Asterisk based system for their call center. > I have never implemented/installed Ansterisk based system. > > While contemplating Asterisk as a potential candidate, I assume: > 1) The company would need to buy a linux supported PRI card (I guess its > called FXO card). > 2) Call-center agents can use Soft IP phones on a linux based pc which will > allow call barging/transfer/recording. > 3) Asterisk can provide facilities of call barging, call transfer, call > recording and detailed report of each landing call. > > I have the following queries: > 1) Are my assumptions correct? > 2) What hardware (configuration) would be required for this kind of load? > 3) Please suggest hardware requirement for call recording separately. > 4) Is there any IT company in Delhi that can implement and provide 24x7 > support to this > Asterisk based setup. > > > Thank you all, > > Niyaz > _______________________________________________ > Ilugd mailing list > Ilugd@lists.linux-delhi.org > http://frodo.hserus.net/mailman/listinfo/ilugd > <#> <#> <#> <#> _______________________________________________ Ilugd mailing list Ilugd@lists.linux-delhi.org http://frodo.hserus.net/mailman/listinfo/ilugd
