Hi, A friend asked me to see if I could "fix" a problem with her iMac. She has a fairly new one, about one year old, has a CD-RW and a couple of firewall inputs (that mine, a year older, doesn't have.) Hers came with 9.1, and she hasn't added a thing except to load a few games on it. Nothing that would add an extension or a control panel.
So about a month ago, she has been unable to get to the Internet, or to send messages using Outlook Express. I checked all her Internet settings, and they looked ok, but I did call her ISP tech folks and the techie confirmed the settings, and suggested I rebuild the desktop. I did, and tried again. Same thing. IE reports "A connection failure has occurred," or something very similar to that, and OE gives an error message that "mail cannot be sent . . . a connection failure has occured. Error -3260." I haven't tried the techies again to see if he/she has any other suggestion. I thought it would be better to ask here. I'm not sure what to try next, but I want to go through the simple stuff to the more complicated, if possible, and it would be great that if I have to do a clean install all the "saved" games will still be there. Should I try trashing the TCP/IP preferences and do they just reappear if the machine is rebooted and IE and Outlook are loaded? Do I need to copy those (or write down the info in them) before I do that? I haven't looked to see what Extensions set she's using. Could I do something with that? Thanks. David -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
