John, > Does she have a dial-up telephone connection or an always-on cable or DSL > connection? If it's dial-up, does the modem make the dialing sounds when > she tries to connect?
She has a dial-up telephone connection. The modem makes the dialing sounds when she tries to connect. The Remote Access Control Panel indicates that a connection is established with her ISP. Nick, > Apparently this is a dialup connection. Hopefully you made sure the phone > jack is working (dialtone). > What OS is she running- some version of 9 I assume? > You need to check the settings in Remote Access control panel and Internet > control panel. TCP/IP is more for networking (or is it a network connection, > like at a univeristy dorm?) > Do you have techtool pro or diskwarrior you could run? > Maybe a modem hardware failure (unlikely w/ this new a machine but > possible). > The phone line is working. She's running 9.1. All the settings were checked in the Remote Access and Internet Control Panel with the ISP "techie." It's not a network connection; it's a home connection. I have TechTool Pro which I could run on her computer. She bought her computer through her employer, a local school, and she's looking into what warranty she has. She's also going to ask the school district's tech guy to see if he can fix it. I'm a little reluctant to do anything major like a clean install, which to me is major. I did get a message about "Cyber Patrol" which I've never heard of. Her Preferences Folder does have a "Cyber Patrol Preference" but when I Sherlocked Cyber Patrol that's all that was on her computer. Perhaps I should ask this as a separate question. David -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
