David wrote:
> ...So about a month ago, she has been unable to get to the Internet, or to
send
> messages using Outlook Express. I checked all her Internet settings, and
> they looked ok, but I did call her ISP tech folks and the techie confirmed
> the settings, and suggested I rebuild the desktop....
Apparently this is a dialup connection. Hopefully you made sure the phone
jack is working (dialtone).
What OS is she running- some version of 9 I assume?
You need to check the settings in Remote Access control panel and Internet
control panel. TCP/IP is more for networking (or is it a network connection,
like at a univeristy dorm?)
Do you have techtool pro or diskwarrior you could run?
Maybe a modem hardware failure (unlikely w/ this new a machine but
possible).
> Should I try
> trashing the TCP/IP preferences and do they just reappear if the machine is
> rebooted and IE and Outlook are loaded? Do I need to copy those (or write
> down the info in them) before I do that?
Actually you could just move them to the trash, dont delete the trash, and
try running it again. This will disable them totally. If that doesnt work
you can move them back from the trash to the pref folder again. I've used
this technique a few times to check things.
NickUtah
--
The iMac List is sponsored by <http://lowendmac.com/> and...
Small Dog Electronics http://www.smalldog.com | Refurbished Drives |
- Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! |
Support Low End Mac <http://lowendmac.com/lists/support.html>
iMac List info: <http://lowendmac.com/imac/list.shtml>
--> AOL users, remove "mailto:";
Send list messages to: <mailto:[EMAIL PROTECTED]>
To unsubscribe, email: <mailto:[EMAIL PROTECTED]>
For digest mode, email: <mailto:[EMAIL PROTECTED]>
Subscription questions: <mailto:[EMAIL PROTECTED]>
Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/>
Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
